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“Customer service I received from Kerissa Newman was commendable. She was thorough, professional and answered my questions like a pro. Thank you for your help Kerissa.”
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”
“I don't get all the bad reviews... I've had an account there for over a decade and I can't rave enough about them! I ran away from a major -supposedly fa-bu-lous bank, you know the one that has a coach and horses as a logo... ran away wayyyy before the 'fake accounts' debacle (tough I really wasn't surprised lol) because I was tired of being overcharged and undeserved. Granted y bar was low but the SDFCU cleared it and continues to clear it: cost wise they are the best, every single product (mortgage/cc/checkings etc) I've ever compared is decent or cheaper than other banks, they were efficient in what I needed to do and if I have an issue (I travel a lot) they can always be reached and their help is perfect every time... (I do have to specify I'm reviewing the online service NOT the Arl branch which I don't know at all). Try them out you won't be disappointed.”
“⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Denise – Navy Federal (Virginia)
I had the pleasure of speaking with Denise, a loan specialist from Virginia, on September 12, 2025, at 10:01 PM Pacific Time — and I can truly say she went above and beyond…. Denise was professional, patient, and kind. She guided me step-by-step through my loan application and made sure I felt supported throughout the process. Her voice, her tone, and the way she explained everything made me feel at ease… It’s rare to find someone who brings heart into their work — but Denise did exactly that. She made me feel like more than just an account number… Thank you, Denise! You’re a true asset to Navy Federal, and I’m grateful for your help.?
– Muhammad Ibn Abdullah Al-Hashimi
Navy Federal Member (Pacific Region)”
“Been coming to this part of Arlington for several years and had no idea that there was a Nav. Fed. near by. It has an ATM on the outside. So glad I saw it in passing while walking to the park near by.”
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“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”