Lovisa
Jewelry StoresHours:
1100 S Hayes St Fashion Center at Pentagon Shop R11B, Arlington VA 22202 Hours
About Lovisa
Lovisa is a store with beautiful accessories and a great selection of jewelry, including waterproof products. The customer service experience, however, can vary significantly. Reviews note that some staff members are amazing, helpful, super straightforward, friendly, and sweet, going beyond to assist and making the experience enjoyable. They are described as approachable and magnificent at their job. Unfortunately, other staff members can seem unapproachable, give off an attitude, and make customers feel hesitant, timid, or uncomfortable, which takes away from the overall experience. This inconsistency is noted, with hopes for improvement. Some customers feel it is acceptable for the single staff member to take a break when the store is not busy. Overall, when the service is good, the experience is really well and the store comes highly recommended.
Most Recent Reviews
September 2025
Deka was very helpful and super straight forward which is appreciated because I’m a “get it done” type of person. She saw that I was confused and stepped up to help me out. THANKS DEKA!
June 2025
The manager Britney and assistant manager were amazing and really went beyond to help me with my visit and were so sweet to my daughter. Would highly recommend!
April 2025
Great service and education provided! I am happy I was able to go to this location.
More Comments(31)
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