M&T Bank is praised for its exceptional service, particularly from John Masci and his team. Customers report that John offers the best interest rates and ensures a smooth, timely loan closing process. His team is described as organized, thorough, and professional, with excellent communication throughout. Clients appreciate the quick responses and the weekly video updates that keep them informed about their mortgage processes. Sarah, another staff member at the bank, is also highlighted for her helpfulness in making customers' visits productive. Overall, customers recommend M&T Bank for both new home purchases and refinancing needs, noting the great rates and seamless experiences they provide.
