The Verizon store in Arlington offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or opt for online orders, which are available for in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. The store's staff received mixed reviews from customers. Some praised the helpfulness and dedication of employees like Tony, who quickly resolved issues with phone activation, replaced cracked screens in minutes, and went above and beyond to fix trade-in problems. Customers appreciated his customer obsession and willingness to spend time resolving their concerns. On the other hand, some found the store frustrating due to unhelpful staff who seemed more interested in socializing than assisting, and difficulties with online support leading to delays and repeated visits. Despite these issues, many noted that the in-store team, especially certain employees, made genuine efforts to help and provided top-notch service. Overall, the store aims to serve customers with convenience options like online ordering and quick in-store assistance, but experiences can vary depending on the staff and situation. Customers who received attentive help from dedicated employees like Tony reported positive experiences, highlighting the importance of good service in this Verizon location.
Gavan is awesome with his beyond tour of duty for customers service while supervising his whole store in amazing order! Great potential talents gifted to Verizon! Sincerely, Si Hoang
August 2025
I had a great experience with Tony. He took care of me and made sure I received all of the promotions.
August 2025
Fast service & nice staff. Shout out to Tony!! He fixed my phone issues quickly and was super knowledgeable.
