The Verizon store in Arlington offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or opt for online orders, which are available for in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. The store's staff received mixed reviews from customers. Some praised the helpfulness and dedication of employees like Tony, who quickly resolved issues with phone activation, replaced cracked screens in minutes, and went above and beyond to fix trade-in problems. Customers appreciated his customer obsession and willingness to spend time resolving their concerns. On the other hand, some found the store frustrating due to unhelpful staff who seemed more interested in socializing than assisting, and difficulties with online support leading to delays and repeated visits. Despite these issues, many noted that the in-store team, especially certain employees, made genuine efforts to help and provided top-notch service. Overall, the store aims to serve customers with convenience options like online ordering and quick in-store assistance, but experiences can vary depending on the staff and situation. Customers who received attentive help from dedicated employees like Tony reported positive experiences, highlighting the importance of good service in this Verizon location.
I was coming in to close out my account with Verizon and the online closure wasn’t working. Terrence was extremely helpful and professional. Human service is under appreciated.
August 2026
Johnny was very helpful and handled everything quickly and professionally. He made the whole process smooth and easy. I highly recommend him!
July 2026
I know it's a low bar to say this... But the reps in this store are fantastic.
They seriously put to shame the rest of corporate Verizon and should be used as an example to train the reps that answer the phones when calling 1800verizon.
