The XFINITY Store by Comcast at 1515 N Courthouse Road in Arlington, VA provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews note that staff can provide rushed assistance and are incredibly helpful, informative, patient, and kind. Employees are described as knowledgeable and efficient, making processes smooth and easy to understand for services like updating accounts, setting up home wifi, and switching mobile carriers. However, there are also reports of a really bad experience with incorrect charges continuing after canceling service, which the company stated should not happen.
The reason i give 5 stars for this store is because of this person Emely because she provided me an excellent service. She was prompt, knowledgeable, and very courteous throughout the entire process. She took the time to answer all my questions and made sure everything was resolved. Truly outstanding customer service! she... read full comment
August 2025
Hello, I noticed that my receipt lists three pieces of equipment (including two separate video items). However, I only received one cable box and one gateway. Could you clarify what the second video item refers to, and whether it represents another piece of equipment?
August 2025
Been there twice, had to rush both times because of my toddler - I work in Arlington but live in Maryland so I was very appreciative both times for their rushed assistance.
