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“I owe Ryan an apology because I meant to say how fantastic of an experience I had working with him earlier this year much sooner than now! I was absolutely frazzled by a last minute failed reservation for a group van I needed from a major rental company (Not Enterprise, surprisingly). To Enterprise’s credit, the guy I spoke to there recommended I reach out to AutoMax, and thank God that Ryan picked up the phone at the crack of dawn (I called 15 minutes before they opened just to leave a voicemail but he picked up anyway) and enthusiastically informed me that he had plenty of van rentals to choose from. Didn’t hurt that his over-the-phone quote was $250 cheaper than the alternative. 20 minutes later he and I are signing the contract (and paying a very reasonable deposit) and chattering away like old friends. I think he could tell I was stressed and responded accordingly, which is a level of consideration that you don’t see often enough. The rental was maybe a month old fresh from the dealership and my car was fine being parked on the lot. One of the absolute best customer service experiences I’ve had in Richmond, period! Ryan, I hope this finds you well and thanks again. Keep doing what you’re doing!”
“Kyle at Enterprise was fantastic! Needed a rental while my car was in the repair shop following a car accident. He made the whole process super easy and stress-free. Super helpful, friendly, and genuinely went out of his way to take care of me. He treated me right. I would definitely rent from him again.”
“We had a great experience (again) with renting vehicles from TNT. They are super nice and work with you to handle any questions or concerns we had. Great options to choose from in terms of vehicles. Definitely our go to place to rent, highly recommend them.”
“Great customer service and selections! Dalton and his team are consistently great to work with, and always willing to go the extra mile. Keep up the great work Enterprise team!”
“Great car sales and rental place. Clean car with no issues and great customer service and on the rental side they have different options and 24/7 customer service on road assist”
“Dajauna Reddus, Management Trainee for Enterprise, made the experience! She was professional, attentive, and passionate about customer service! Great experience!!”
“Unfortunately wasn't able to purchase a vehicle, but the dealer was very honest in answering my questions and very comprehensive in describing the vehicle to me. Based on this, I recommend them.”
“Austin was extremely professional and so helpful. The guys took a lot of care in making sure the car I received was clean and I was happy. Great customer service.”
“I live in the area but needed a minivan for visitors from out of town. Budget was a good rate, the customer service excellent, and there was a minimum of paperwork involved. And of course, the van they provided was just what we needed. I'd rent from here again!”
“JANAE IS THE BOMB !!!!! She was so sweet and so good . Iv been having troubles at other rental companies but not this one she had us in and out the door in less then 10 mins I would recommend them for any of your rental needs so sweet and kind I really appreciate them , thanks Avis especially Janae”
“Alice the branch manager went above and beyond the call of duty. Maria was also wonderful. These ladies have both suffered the loss of a loved one yet were at work taking care of customers. Not all the customers were nice either. All of the employees at this location were friendly to me as I waited hours for an insurance extension that never came. Finally a very sweet young man drove me home. I would mention him by name if I remembered it. I cannot say enough how grateful I am for these kind folks.”
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“Amazing team from start to finish ! Wardie made check-in a breeze, Austin handled the check-out perfectly, and Christopher Morris runs a tight ship. 5 stars all the way !”