Hertz Car Rental - Richmond - West Broad Street

Car Rental
Hours: Hertz Car Rental at the Richmond West Broad Street location offers a wide selection of vehicles including luxury and sports cars, SUVs, EVs, vans, and trucks. The experience at this branch is frequently described as great, with vehicles noted for being very clean and working perfectly for customers' needs. The staff receives consistent praise for being friendly, helpful, and efficient. Employees are recognized for taking care of needs quickly and for going above and beyond, even under difficult personal circumstances. They help customers navigate changes to reservations with positive energy and respect. While high demand can sometimes lead to wait times or situations where a reserved car is not immediately available due to system constraints, these instances are generally met with understanding. The policy operates on a first-come, first-served basis with exceptions for matters like insurance. Overall, the customer service is a highlight that encourages repeat business. The team treats people with loyalty and works to resolve any issues, fostering a positive rental experience that customers highly recommend.

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1. Richmond, Virginia