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“Enterprise rentals are awesome. Completed paperwork on line and pickup went seamless. Atmosphere was pleasant and friendly. Was in and out within 15 minutes. Will definitely lease from Enterprise again. This is our family yearly trip to Florida. KEEP UP THE GOOD WORK ENTERPRISE!”
“National is my go to for rental cars. It is so easy to rent from them, and the staff is always friendly. The rental cars are always reasonably priced, even if I need a one way rental.”
“Kyle at Enterprise was fantastic! Needed a rental while my car was in the repair shop following a car accident. He made the whole process super easy and stress-free. Super helpful, friendly, and genuinely went out of his way to take care of me. He treated me right. I would definitely rent from him again.”
“Always a good experience renting from an enterprise company, everything just as expected. There are never any unexpected charges, staff are friendly, and always get a relatively new and clean vehicle.”
“Excellent service, Liam was great and kept us informed of everything the insurance company was covering due to the accident. Will definitely use Enterprise again!!”
“I owe Ryan an apology because I meant to say how fantastic of an experience I had working with him earlier this year much sooner than now! I was absolutely frazzled by a last minute failed reservation for a group van I needed from a major rental company (Not Enterprise, surprisingly). To Enterprise’s credit, the guy I spoke to there recommended I reach out to AutoMax, and thank God that Ryan picked up the phone at the crack of dawn (I called 15 minutes before they opened just to leave a voicemail but he picked up anyway) and enthusiastically informed me that he had plenty of van rentals to choose from. Didn’t hurt that his over-the-phone quote was $250 cheaper than the alternative. 20 minutes later he and I are signing the contract (and paying a very reasonable deposit) and chattering away like old friends. I think he could tell I was stressed and responded accordingly, which is a level of consideration that you don’t see often enough. The rental was maybe a month old fresh from the dealership and my car was fine being parked on the lot. One of the absolute best customer service experiences I’ve had in Richmond, period! Ryan, I hope this finds you well and thanks again. Keep doing what you’re doing!”
“To Whom It May Concern,
I am writing to provide a five-star review and to give my highest recommendation for Ms. Ashleigh Randolph, who works at the Enterprise Rent-A-Car location on Hull Street. I have been a regular customer at this branch for some time, and each experience I have had with Ashleigh has been exceptional. Her level of professionalism, care, and commitment to customer satisfaction truly stands out and deserves recognition at a national level.
As a tall individual, finding a comfortable vehicle that suits my needs is not always easy. Each time I visit, Ashleigh goes above and beyond to ensure that I am placed in a vehicle that not only accommodates my height but also makes my travel experience smooth and enjoyable. She has taken the time to learn my preferences and always greets me with a warm smile, ready to assist without hesitation. That level of attentiveness is rare and something I greatly appreciate.
On my most recent rental, I was recovering from a knee injury. Traveling in a smaller or uncomfortable car would have been extremely difficult for me. Ashleigh recognized this right away and made sure I was placed in a larger, more accessible vehicle that gave me both comfort and peace of mind for my trip. Her thoughtfulness and proactive approach turned what could have been a stressful experience into a smooth and stress-free one.
It is not only Ashleigh’s personal service that makes the difference but also the positive culture she fosters with her team. Every interaction I’ve had with staff at the Hull Street location reflects professionalism, courtesy, and genuine care for customers. It is clear that her leadership, presence, and example elevate the entire branch. The pleasant and welcoming environment makes it easy to return again and again with confidence that I will be well taken care of.
In today’s fast-paced world, excellent customer service can sometimes be overlooked, but Ashleigh embodies it in every way. She treats each customer as a priority, pays attention to details that matter, and ensures that people leave not only with the right vehicle but also with a positive experience. That is why I feel strongly that she should receive recognition that extends beyond the local branch. The qualities she demonstrates are those that reflect the very best of Enterprise Rent-A-Car.
In closing, I want to sincerely thank Ashleigh Randolph and her entire team at the Hull Street location for consistently going the extra mile. Ashleigh’s professionalism, kindness, and dedication to service make her an invaluable asset to the company. I wholeheartedly give her and the branch a five-star review and encourage Enterprise to recognize her contributions on a broader, national scale.”
“I rent a vehicle every month and each time the vehicle is ready and the staff gets me in and out as quickly as possible. I've rented from other places before but Enterprise has won my allegiance.”
“I had asked for an upgrade as I always do. Some rental companies won’t entertain this on principle. I don’t know what principle that could be aside from greed, but not Enterprise. I had asked for a convertible if possible and though they didn’t have one, they gave me a really nice car to make up for it. Nicer than the car I regularly drive. It was nice not being punished for driving a Kia and trying to find an basic equivalent. Enterprise was all in with a wonderful customer service experience and I can’t imagine ever wanting to use another company. Thank you for making me feel valued.”
“Absolutely thrilled with my experience at Ride 4 Less in Lancaster! Mike went above and beyond from the moment I arrived. He was incredibly helpful, let me park my car on-site without any hassle, and didn’t try to overcharge or upsell me—just honest, straightforward service. I accidentally left something in the Vehicle, and Mike had no problem helping me retrieve it, quickly and without a bad attitude. He’s a true class act. You don’t come across people like him often—anyone would be lucky to do business with Mike. Highly recommend!”
“We found the owner-operator to be fair with us. We did not encounter any serious issues. When one or two minor issues did arise, there was a quick response and resolution.”
“Disappointed that all of the rental cars in Richmond Virginia were overbooked due to a couple of sports tournaments in town. But this particular location has always been helpful to us in the past. And it was no different this time, Chris especially was very helpful and set us up in a pick up truck within an hour or so of our original reservation. The Customer Service is the main reason we stick with enterprise every time we rentso shout out to Chris and all of the staff at this location!”
“Great service! The manager Chris answered any and all of my questions. Extremely professional and knowledgeable! Plus the store is fully stocked. I am definitely coming back!”
“Nate was so nice, came to the repair shop quickly, reminded me when the insurance was done paying and then came and picked up the car.
He made it sooo easy :)”
“I am genuinely surprised to see this place with a less than 4/5 overall rating. The location is a bit hard to find because the Budget sign isn't on the building and it just looks like a gas station, but I have never had such good customer service from a rental company. Everyone was very nice and knowledgeable. We were even given a discount after realizing we booked too small of a moving truck. They upgraded us two sizes and didn't charge us for the upgrade. I highly recommend these guys.”
“Dajauna Reddus, Management Trainee for Enterprise, made the experience! She was professional, attentive, and passionate about customer service! Great experience!!”
“These guys are awesome they are honest and dependable the first car I got I had issues with they immediately switched out the car I am very pleased with the customer service here. I am a car salesman and this is the best customer service I have seen at a rental car company. I will recommend them to anyone in need of a reliable and affordable rental car.”
“Rented 2 passenger vans. Vans were in great condition. Passengers were comfortable. Gerald the owner was great to work with and professional. Rental cost was very fair.”
“Unfortunately wasn't able to purchase a vehicle, but the dealer was very honest in answering my questions and very comprehensive in describing the vehicle to me. Based on this, I recommend them.”
“I love renting from this location, they all are very professional friendly and they take care of the customers the right way. I will not rent from anywhere else, but this location.”
8AM - 8PM
919 E Main St Suite 1000, Richmond
Car Rental
6AM - 12AM
5700 Clarkson Rd, Richmond
Car Rental
“This is a small joint, and I was skeptical, but the staff were extremely friendly and seemed to know all of their other customers really well too. I'm honestly shocked, what a great experience from top to bottom.”
7AM - 11PM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“Horrible! Horrible! Don't do it! I've been renting here for years. It is always the same. Service is snail pace slow. Long lines. Not enough staff. Staff seems indifferent. Been waiting an hour already. Longer to fly from Atlanta to Richmond than to get my reserved car from Payless. 6 people ahead of me. 7 behind. We all look frustrated. Also, cars are not the best. One car was not clean. Don't sabotage yourself. I implore you. Rent from somewhere else. You get what you pay for, hence the name is appropriate.”
“I live in the area but needed a minivan for visitors from out of town. Budget was a good rate, the customer service excellent, and there was a minimum of paperwork involved. And of course, the van they provided was just what we needed. I'd rent from here again!”
“If you want to work with the best car rental legends, Paulette amd Jeanne are the ones to work with! Paulette and Jeanne are the real deal and will make sure you are setup and squared away. I have been blessed to rent from Paulette and Jeanne and they are the reason I come back year after year after year. If you are looking for quality and professional support, come see Paulette and Jeanne!
Thank you for the outstanding service!”
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“Best transportation business in VA!! The buses are always clean, the drivers are kind, and their business is full of honest and kind people. Shout out to Dave who I’ll always be grateful to because he found my AirPods??”