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“The Richmond, VA airport location (RIC) is staffed with helpful associates and quality vehicles. I rent from this location 15-20 times per year and always have.a good experience. Highly recommend!”
“Paid review by Spirit Tree Ministry Owner contact president of her make up company with her kids she independently cares for as many as they are. 16 body of a mother from youth for tomorrow as her kids are all on her lease for their safety”
“Everything about this process was so smooth and seamless! Kita was so accommodating when I decided to switch from a bigger vehicle to a smaller one, and she made sure I was well taken care of throughout the entire process. The whole staff was warm and accommodating, even the two employees who gave me a ride! And the hybrid Honda Accord car was awesome! I couldn’t have asked for a better experience:)”
“Renting with Alamo - The intake and exit processes were so smooth and quick! No harsh upsell of tollway passes etc. great cars! I’ve rented twice at different locations in the past 15 days and both experiences were very positive. Thank you and keep doing what you are doing - constantly innovating your service model.”
“I had a great experience with this company and the Main Street location in particular everytime i called i spoke with a guy name Miles he was wonderful and helpful i really enjoyed his service he went above with helping me, thank you soooo much!”
“Excellent service, Liam was great and kept us informed of everything the insurance company was covering due to the accident. Will definitely use Enterprise again!!”
“My family and I flew in from Chicago on Tuesday for my Daughter’s Graduation. Now I had previously read reviews on Car Rental places and Auto Max looked amazing. For a lack of better judgement I decided to go with Avis (4204 W Broad) instead only because Avis told me they had a shuttle bus to get back to the Airport. Now I had already told Avis that my credit wasn’t good and asked before making the reservation would there be any issues,they told me no. When I got there Tuesday they told me they couldn’t offer me a vehicle and basically left me and my family stranded. Luckily I remembered I had called Auto Max and decided to see what they could do. It was 530pm when I called and he told me they closed at 6 but if I could make it there in time he could help me out. I hurriedly got another Lyft for my family and I and made it there with 10 minutes to spare. The gentleman (David,I believe that’s it) got me in and out with ease in less than 10 minutes. Absolutely saved the day for me and helped us to make our Daughter’s Graduation at Fort Lee. If I’m ever in Richmond again,this will be the ONLY place I will come for a Car Rental! Awesome job,Automax 👍🏾”
“To Whom It May Concern,
I am writing to provide a five-star review and to give my highest recommendation for Ms. Ashleigh Randolph, who works at the Enterprise Rent-A-Car location on Hull Street. I have been a regular customer at this branch for some time, and each experience I have had with Ashleigh has been exceptional. Her level of professionalism, care, and commitment to customer satisfaction truly stands out and deserves recognition at a national level.
As a tall individual, finding a comfortable vehicle that suits my needs is not always easy. Each time I visit, Ashleigh goes above and beyond to ensure that I am placed in a vehicle that not only accommodates my height but also makes my travel experience smooth and enjoyable. She has taken the time to learn my preferences and always greets me with a warm smile, ready to assist without hesitation. That level of attentiveness is rare and something I greatly appreciate.
On my most recent rental, I was recovering from a knee injury. Traveling in a smaller or uncomfortable car would have been extremely difficult for me. Ashleigh recognized this right away and made sure I was placed in a larger, more accessible vehicle that gave me both comfort and peace of mind for my trip. Her thoughtfulness and proactive approach turned what could have been a stressful experience into a smooth and stress-free one.
It is not only Ashleigh’s personal service that makes the difference but also the positive culture she fosters with her team. Every interaction I’ve had with staff at the Hull Street location reflects professionalism, courtesy, and genuine care for customers. It is clear that her leadership, presence, and example elevate the entire branch. The pleasant and welcoming environment makes it easy to return again and again with confidence that I will be well taken care of.
In today’s fast-paced world, excellent customer service can sometimes be overlooked, but Ashleigh embodies it in every way. She treats each customer as a priority, pays attention to details that matter, and ensures that people leave not only with the right vehicle but also with a positive experience. That is why I feel strongly that she should receive recognition that extends beyond the local branch. The qualities she demonstrates are those that reflect the very best of Enterprise Rent-A-Car.
In closing, I want to sincerely thank Ashleigh Randolph and her entire team at the Hull Street location for consistently going the extra mile. Ashleigh’s professionalism, kindness, and dedication to service make her an invaluable asset to the company. I wholeheartedly give her and the branch a five-star review and encourage Enterprise to recognize her contributions on a broader, national scale.”
“I'd like to share a special thank you to Penny, the Enterprise Branch Manager, who went above and beyond. Penny's quick support, kindness, and empathy turned a frustrating, scary situation into a more positive experience. Unfortunately, the rental car stalled out several times the day after receiving it for no apparent reason. The AAA towing company arrived within an hour of the car stalling out the last time. Penny understood and quickly resolved this, which truly meant the world.”
“I had an exceptional experience. This was my first time having to deal with renting a car after an accident. They were so patient and kind. The associate, Chris, has excellent customer service, even when there were customers who were a little impatient. They left out happy as well. Thank you.”
“We found the owner-operator to be fair with us. We did not encounter any serious issues. When one or two minor issues did arise, there was a quick response and resolution.”
“Absolutely thrilled with my experience at Ride 4 Less in Lancaster! Mike went above and beyond from the moment I arrived. He was incredibly helpful, let me park my car on-site without any hassle, and didn’t try to overcharge or upsell me—just honest, straightforward service. I accidentally left something in the Vehicle, and Mike had no problem helping me retrieve it, quickly and without a bad attitude. He’s a true class act. You don’t come across people like him often—anyone would be lucky to do business with Mike. Highly recommend!”
“Nate was so nice, came to the repair shop quickly, reminded me when the insurance was done paying and then came and picked up the car.
He made it sooo easy :)”
“Great service! The manager Chris answered any and all of my questions. Extremely professional and knowledgeable! Plus the store is fully stocked. I am definitely coming back!”
“Great service. Was hard to understand him in the start but he broke down and came to me where I could fully understand him and helped me where it was needed. He is there for his customers not for the money. Pays deposit back immediately. Would recommend them too anyone.”
7AM - 5:30PM
5312 W Broad St, Richmond
Car Rental
“I am genuinely surprised to see this place with a less than 4/5 overall rating. The location is a bit hard to find because the Budget sign isn't on the building and it just looks like a gas station, but I have never had such good customer service from a rental company. Everyone was very nice and knowledgeable. We were even given a discount after realizing we booked too small of a moving truck. They upgraded us two sizes and didn't charge us for the upgrade. I highly recommend these guys.”
“Dajauna Reddus, Management Trainee for Enterprise, made the experience! She was professional, attentive, and passionate about customer service! Great experience!!”
“I've rented from here several times, always professional and great service. But I would strongly suggest reserving days in advanced as last minute reservations aren't always possible at MOST Budget/ Avis facilities.”
“The services of the workers there are the best. Their time for every customer, the courtesy and respect even when a customer causes traffic is super. I will recommend their services to anybody who want to rent a car from this location.”
“Unfortunately wasn't able to purchase a vehicle, but the dealer was very honest in answering my questions and very comprehensive in describing the vehicle to me. Based on this, I recommend them.”
6:30AM - 12AM
1 Richard E Byrd Terminal Drive, Richmond
Car Rental
“Miss Tee at Avis was AMAZING! We had a reservation but there was an issue with my partner’s license, but she was able to get the reservation switched over and saved us!”
9AM - 4PM
9711 Farrar Ct, Richmond
Car Rental
6AM - 12AM
5700 Clarkson Rd, Richmond
Car Rental
7AM - 11PM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“Horrible! Horrible! Don't do it! I've been renting here for years. It is always the same. Service is snail pace slow. Long lines. Not enough staff. Staff seems indifferent. Been waiting an hour already. Longer to fly from Atlanta to Richmond than to get my reserved car from Payless. 6 people ahead of me. 7 behind. We all look frustrated. Also, cars are not the best. One car was not clean. Don't sabotage yourself. I implore you. Rent from somewhere else. You get what you pay for, hence the name is appropriate.”
“This is a small joint, and I was skeptical, but the staff were extremely friendly and seemed to know all of their other customers really well too. I'm honestly shocked, what a great experience from top to bottom.”
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“Best transportation business in VA!! The buses are always clean, the drivers are kind, and their business is full of honest and kind people. Shout out to Dave who I’ll always be grateful to because he found my AirPods??”