“Let me start with saying I am writing this review on behalf of my husband, he went in for a simple upgrade and was smooth talked into some promotional bundle ordeal…well this is when the nightmare begin..the manager who sold him this deal failed to provide important key information in regards to this promotion, and he went through several loop holes including having to pay additional money and basically had to paid TWO times which is still an ongoing issue to be addressed, however aside from that as we are taking that into higher hands and consideration I want to say the two staff members that helped Ariana and Natalie were phenomenal, very kind, incredibly helpful, generous, sympathetic and offered and did everything they could to alleviate this issue, they both actually de-escalated both a disgruntled husband and wife as my husband was ready to cancel not only the promotion but the entire T mobile account and join my carrier (I have At&T) I want to give the biggest thank you and standing ovation to both Ariana and Natalie as they were truly nothing but outstanding and they both deserve recognition and respect for their service and dedication to helping resolve the issue. Thank you so so much Ariana and Natalie for all of your amazing help tonight!!”
“I needed a new phone. I went to the AT&T store in Bealeton. I was greeted as soon as I entered. Matt, the manager, took care of me and he was courteous, efficient and very knowledgeable. I give Matt a 5/5 rating for his an excellent customer service .”