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“Very good experience with closing my mothers account after her death. They were extremely helpful in sorting through the paperwork I needed. They are very good to deal with.”
10AM - 6PM
5350 Clearbrook Village Ln, Roanoke
Banks
“Great bank!! The Branch Manager, Racheal was so wonderful with helping me open my checking account. She opened my account, helped me set up my online banking, and helped me set up my direct deposit with my employer in less than 20 minutes. Highly recommend this bank! I got my permanent debit card the same day, no other bank has ever done that for me.”
8:30AM - 5PM
3130 Chaparral Dr Suite 203, Roanoke
Banks
“This was the quickest and one of the best loan processes we have ever done. He was quick to answer any questions we had regarding the loan. I would definitely recommend Jack to my friends.”
9AM - 5PM
1080 Old Franklin Turnpike, Rocky Mount
Banks
“If you are looking for the best customer service in banking in Franklin County VA, just go to Valley Star Credit Union. They have the best customer service and the best banking rates. You are never just a number. They realize every person's banking situation is unique and go above all your expectations to meet your needs. Recently, I was in an unexpected situation, and my local bank would not help me. I came to Valley Star, and Chris understood, treated me with respect, and was able to help me. That's service you can't get anywhere else in Franklin County.Thank You Valley Star!!!!”
“These guys are awesome! They have gone above and beyond to help me with my finances and even have helped with my work. When I was teaching personal finance, they allowed one of their employees to come speak in my classroom, and she did a great job! They are nothing but kind and professional, and I am always impressed with them.”
“I came to the branch a few days ago for the first time and had a very warm welcome and I had a lady named Katie help me out! Super great lady and such a great personality. I go see her for all my banking needs. She has become a friend. Awesome job!!”
9AM - 5PM
3562 Electric Rd, Roanoke
Banks
“Have had a great experience anytime I have worked with KYLIE HARVELL. She is very personable, honest, and helpful. I would recommend using her for any of your home loan needs. New purchase, refinance, or anything else just give her a call!”
“Made it here last minute and lost my check in the car. Jerry came in clutch with customer service skills and waited for me to find it. Sparkles and hippos all the way. Awesome. Amazing. Spectacular.”
“Everyone at this branch is a vital part of the company! Definitely cares for the customer and always there to help. Tina McConnell and Mary special call outs as they are always amazing and can always help with a quick call!”
9AM - 5PM
2730 Ogden Rd, Roanoke
Banks
“People are very kind and helpful. Except for Beth. She talks to you like you are bothering her. When explaining something to me she seemed aggravated because I didn't understand everything the first time and I wanted to review for me to understand better. People please understand if someone does not deal with it on a regular basis be patient and kind while explaining. And this is our hard earned money we are dealing with. Thank you.”
“This branch is AMAZING. Andrea really does everything she can to help and make all processes as smooth as possible. The tellers are always friendly and happy to help. Ive been a member since 2018 and I can honestly say moving to Freedom first was the best banking decision I have ever made.”
9AM - 5PM
3521 Franklin Rd SW, Roanoke
Banks
“I called and got your Franklin Road Branch I spoke with one of the most pleasant people I have spoken to in customer service his name is Peter . Thank you very much for taking the time to help me . You get 10 stars from me . I work in retail and very seldom do people acknowledge the good . Peter is one of the best .”
“Absolutely delighted that Charles Schwab has a Roanoke office and doubly delighted that Kevin McFarland is the Branch Leader & Financial Consultant. I've had the opportunity to work with Kevin and he is a rock solid financial advisor. HIGHLY RECOMMENDED”
9AM - 5PM
2820 Brambleton Ave SW, Roanoke
Banks
“I love the staff at this branch,they are so friendly and helpful!!! The manager is so knowledgable and goes out of her way to accomadate and to help!! I drive out of my way to go to this branch and only this branch!!”
“I really like the branch manager there. She is super nice and has helped me out several times and I didn't have to wait either. Also I was able to meet with an advisor over there that was very knowledgeable as well. Everyone I've worked with there has been nice”
“The individual branches are great! The corporate office support stinks! Their customer service and follow through is horrid so I just avoid calling anyone other than someone at my personal branch!!”
9AM - 5PM
3000 Ogden Rd, Roanoke
Banks
“Jessica, the teller at front desk is always helpful, ready to take care of whatever needs we have. Sometimes I have 2-3 different transactions & she handles everything smoothly & quickly. She remembers my name, knows my kids & never forgets the lollipops! Thanks Jessica for your great customer service.”
“Everyone I've dealt with, here, has been very professional and accommodating. There was a time that every visit came with a handwritten transaction because the system was down. But, they handled it the best they could. Never had an issue with em.”
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“Tanya was so helpful! I was getting pre-approved for a car loan and she helped me with any questions I had. The process was easy and hassle free thanks to her. I would definitely recommend the oak grove location.”