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“Have been a member since 1981, very satisfied. Roanoke, VA BECU is always up to date on changes, staff is very courteous & helpful. I have referred family members there also. I feel safe with my accounts, more so than with a large global bank. Thank you!”
9AM - 5PM
3562 Electric Rd, Roanoke
Banks
“Brad Harris was fantastic to work with. We had plenty of questions, and Brad was always patient, responsive, and willing to explain every step of the process.
He made the mortgage process much less stressful than we expected and kept everything moving smoothly from start to finish. We always felt like he had our best interests in mind.
We highly recommend Brad to anyone looking for a knowledgeable and trustworthy mortgage lender. Thanks again, Brad, for helping us on our 2nd purchase.”
8:30AM - 5PM
740 Old Franklin Turnpike #4, Rocky Mount
Banks
“Jasmine has been great to work with! She has been patient and understanding when needed. Very knowledgeable about what she does and if she don’t know the answer she will find out and get back to you quickly! Responds to your questions fast and communicates with you very well. Easy to talk to. Would recommend her to anyone that is in need of financing of a home or building a home! Thank you!”
9AM - 5PM
1080 Old Franklin Turnpike, Rocky Mount
Banks
“Jessica is an excellent communicator. She was able to solve 3 problems that I had. One was retrieving my bank statements, two was with my checking account and three was with bill pay. She can multitask and is a great listener and could comprehend what I was saying as I explain to her what was broken. I am now back on track and I thank her very much!!”
10AM - 6PM
5350 Clearbrook Village Lane, Roanoke
Banks
“New to the Woodforest bank & the branch manager Latasha was very nice, knowledgeable & very helpful made the experience very pleasant, fast and stress free”
8:30AM - 5PM
2350 Electric Rd, Roanoke
Banks
“I’ve always enjoyed going to this bank. Everybody is so friendly and very helpful. Always willing to answer any questions and when I have called on the phone return my calls very promptly recommend this bank to all.”
“These guys are awesome! They have gone above and beyond to help me with my finances and even have helped with my work. When I was teaching personal finance, they allowed one of their employees to come speak in my classroom, and she did a great job! They are nothing but kind and professional, and I am always impressed with them.”
“Everyone at this branch is a vital part of the company! Definitely cares for the customer and always there to help. Tina McConnell and Mary special call outs as they are always amazing and can always help with a quick call!”
“After moving here a year ago, my wife and I decided it was time to open a local checking and savings account. I have many fond memories of visiting my grandparents in Buchanan, so naturally we chose Bank of Botetourt. Sara provided exceptional customer service, was extremely personable, professional and made a rather mundane task rather enjoyable.”
“I needed something from my father and its personal but, they are very protective of personal information and very professional about it. I love this branch over any other I've visited! Thank you, even though I'm the daughter who is very close to taking over what needs to be done for my daddy, they did an amazing job, not good for me, but protecting my daddy, that's what im thankful for!”
“I had two issues, and bank vice president Branch leader, Sarah Welfare, aided and assisted me with professionalism and kindness, and I was finish within 5 minutes.... Now that's what I call A-1 customer service ???”
“Had huge issues with another Bank, made it just before they closed and Brandon saved the day! We are so thankful for his help in setting us up a checking and savings!”
“This team goes above and beyond what most "bankers" do. They work with my business to make sure I have all the resources I need, and are there with me every step of my journey. They are not just my bank, they are my partner. Highly recommend them for all your business needs!!!”
“People know us there and always inquire. If I may suggest, please email me the details next time you have a special interest rate on CD's. I would have never known about the last one had I not gone into the branch!”
“Going to the bank is never fun. Its a chore. Its an errand. But if you have to take time out of your day to do your banking I don't know where it could be more enjoyable. I recently worked through some account issues with Claudia and she was an absolute pro. Friendly yes, but not to the point of causing more time than necessary to complete these transactions. Highly recommended.”
“The agent was friendly and accommodating. She interacted with me during the process sand explained all the procedures. The process was seamless and a pleasant experience. God job!”
8:30AM - 5PM
3119 Chaparral Dr, Roanoke
Banks
“Listened to our needs , and was forthright about investment options. Mr McFarland didn't use hardsell techniques to sell something we were not comfortable with.”
“Wonderful place to bank. Completely full service. At this branch there is branch associates, business and commercial bankers, mortgage bankers and one hell of a financial consultant.”
9AM - 5PM
3132 Electric Rd, Roanoke
Banks
“We've always had good experiences here. Today, I had to correct an issue with my online account that I was sure I'd need to make a appointment for. Janice helped me over the phone and it was fixed in less than 5 minutes. Great customer service!”
“The individual branches are great! The corporate office support stinks! Their customer service and follow through is horrid so I just avoid calling anyone other than someone at my personal branch!!”
9AM - 5PM
2730 Ogden Rd, Roanoke
Banks
“Stopped in this morning and was taken care of by a very polite friendly lady named Mela she was very sweet and quick to help and even chatted with me while she worked! In this day and age it’s rare to come across someone who is friendly and sweet! Thank you Mela!!”
“We had a check written on our Truist account stolen from the mail and altered. Joe and Ashley helped us set up a new checking account. This required automatic deposits to be put in new account while allowing old account to receive any deposits without allowing any withdrawals. Plus Truist made good our loss from the altered check. Super people knowledgeable about banking problems and they got us through a mess.”
“Always the best experience with Brittany and her team! Went to ask for help with online login after months of trying to get it done with someone from the back office. Capers & Brittany, kindly and patiently walked me through the whole deal and we accomplished login!
I am grateful to them ! If it weren’t for their help, my account would’ve moved from Member One to someone else!”
9AM - 1PM 2:30 - 5PM
3452 Buck Mountain Rd, Roanoke
Banks
“Always super friendly it’s always nice when you walk into lobby and they know you. Debt card issues they replaced in minutes. You can’t beat that. Shout out to Clearbrook branch”
“I just moved in from out-of-state, got my first paycheck from my new job, it was a handwritten paycheck. They allowed me to deposit it and get cash back from it without a hold on it. I'm an OTR (over-the-road) truck driver and that was very important to have travel money! A card on the and way I had cash in my hand to continue without missing a beat!Thanks y'all!”
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“Very polite people at the window! But I’m upset over the ability to get a loan after banking with them for over 45 years!!! I’m ready to find another bank!!”