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“I had a pleasure working with Angela at Blue Eagle. She went above and beyond to expedite my overall process. I move around a lot and I have banked at several places, but I have never had such supportive and flawless experience! Highly recommended.”
9AM - 5PM
3562 Electric Rd, Roanoke
Banks
“Brad Harris was fantastic to work with. We had plenty of questions, and Brad was always patient, responsive, and willing to explain every step of the process.
He made the mortgage process much less stressful than we expected and kept everything moving smoothly from start to finish. We always felt like he had our best interests in mind.
We highly recommend Brad to anyone looking for a knowledgeable and trustworthy mortgage lender. Thanks again, Brad, for helping us on our 2nd purchase.”
“I really enjoyed working with Lisa. She was very kind and helped me through , step by step , of my entire loan process. It was a pleasure doing business with a bank that has employees as caring as Lisa was to me.”
10AM - 6PM
5350 Clearbrook Village Ln, Roanoke
Banks
“New to the Woodforest bank & the branch manager Latasha was very nice, knowledgeable & very helpful made the experience very pleasant, fast and stress free”
8:30AM - 5PM
2350 Electric Rd, Roanoke
Banks
“I’ve always enjoyed going to this bank. Everybody is so friendly and very helpful. Always willing to answer any questions and when I have called on the phone return my calls very promptly recommend this bank to all.”
“Caleb at the Hollins, Williamson Road Roanoke VA branch help my daughter and myself with opening a CD, account changes and general information. He was very informative and knowledgeable. He was very personable and kind. He is definitely an asset to your company. He deserves positive praise.”
8:30AM - 5:30PM
723 5th St NE, Roanoke
Banks
“Melissa Brooks from the Abney Road location is the BEST to work with. She gets the job done and we’ve used her on multiple loans and it’s been by far the easiest, less stressful transaction ever! We HIGHLY recommend her!”
“When I entered I was greeted by a friendly staff member (I cannot remember his name). I noticed the building was well-lit, welcoming, and clean. With the professional and courteous staff being able to swiftly assist and complete my needs I will be returning.”
10AM - 6PM
4524 Challenger Ave NE #609, Roanoke
Banks
“Went today to open a new account for my son. Alexis and Jason were very helpful with opening the account and all the other questions I asked. Very helpful and patient. Will def go back to that location.”
“Ross, at the Hershberger location , was amazing!! I stopped by last week to get cash, he answered a few questions and set up an appointment for a few days later. He allotted an hour for me and was simply amazing and answered ALL my questions and helped me get my accounts renamed. It’s the same friendly service Member One always provided. Thank you Ross!”
9AM - 5PM
111 Franklin Rd SE Ste 113, Roanoke
Banks
“Angie has to be one of the most knowledgeable people with a keen sense of understanding her clients. We have worked for three years trying to find our home at SML. Patiently she worked with us as we navigated the market through Covid years. Always being there, answering questions and giving us advice on the mortgage market as it transformed. She came highly recommended and I truly understand why. Thank you for being you! We have found our dream home at 68 years old! Never too late.”
“I needed something from my father and its personal but, they are very protective of personal information and very professional about it. I love this branch over any other I've visited! Thank you, even though I'm the daughter who is very close to taking over what needs to be done for my daddy, they did an amazing job, not good for me, but protecting my daddy, that's what im thankful for!”
“I have always received kind of courteous service from home trust representatives, and that's the reason I have been with this bank for years and will continue to do so.”
“The team at HomeTrust Bank is exceptional, the best I have ever had. I have had experience with several other banks across the US, over my 55 years of working professional, but I stayed at HomeTrust Bank because of this amazing team. I have been treated with utmost respect, and my needs were always quickly addressed-from local to international banking. I love how they greet me with my name and make me feel as the most important person for them. Thank you Linda and Precious from Roanoke, VA! You are AMAZING!”
“Had huge issues with another Bank, made it just before they closed and Brandon saved the day! We are so thankful for his help in setting us up a checking and savings!”
9AM - 5PM
2820 Brambleton Ave SW, Roanoke
Banks
“The agent was friendly and accommodating. She interacted with me during the process sand explained all the procedures. The process was seamless and a pleasant experience. God job!”
“I have banked here since it was Valley Bank through until now. Jacob and the rest of the staff at the Bonsack branch are top notch and go above and beyond for every customer. I’ve never had a better experience with any bank.”
“The individual branches are great! The corporate office support stinks! Their customer service and follow through is horrid so I just avoid calling anyone other than someone at my personal branch!!”
“I had two issues, and bank vice president Branch leader, Sarah Welfare, aided and assisted me with professionalism and kindness, and I was finish within 5 minutes.... Now that's what I call A-1 customer service ???”
9AM - 5PM
3458 Orange Ave NE, Roanoke
Banks
“I’ve been a long standing customer of Truist Banks. I’ve on ocassion in my travels visited Truist Banks along the East Coast as far South as Florida and throughout Virginia. Zero problems, friendly staff. Have borrowed money for personal business, got loans for new cars. I think consistency working with Banking is friendship you develop along your journey same as your dentist, your primary care doctor, your pharmacy, your veterinarian, dog grooming etc….. I like to stay close hold to where I live, supporting my community. Truist is my number one banking. As far as bad viewing and or experiences I’m sorry you had an unpleasant experience. If they’re in your community of commerce I’d suggest giving them another try, as anybody could be having a bad day, loss of loved ones, sickness of a family member and others.
May God bless you and surround you with his love.
j.gray
from bonsack”
“Listened to our needs , and was forthright about investment options. Mr McFarland didn't use hardsell techniques to sell something we were not comfortable with.”
“I’ve been banking here for several years. Lisa is friendly, professional, and will take care of all your banking needs and questions! The location is conveniently located downtown, right across from the post office. Street parking is available (1 hour free).”
“I have been banking with this local bank for over 20 years. I lived in Christiansburg for 20 something years and used them there and moved to Roanoke four years ago anticipating them opening the branch here. Over the years their service has been impeccable. I walk in the lobby and they all know my name, it's not like they have incredible turnover of staff. It's a really nice Hometown kind of bank. I've dealt with all the big Banks and I can't stand any of them. These people are very honest and they tell it like it is. I hope to bank here forever.”
“I highly recommend the Bank of Botetourt in Bonsack for anyone looking for reliable and friendly banking support.
Their customer service is outstanding.
I especially want to recognize Kristina Lima Assistant Vice President, Branch Manager. Andrea Linkenhoker Universal Banker & Head Teller and Tammie Smith -Teller - they truly have you covered.
Such a great team. Thank you!”
“Going to the bank is never fun. Its a chore. Its an errand. But if you have to take time out of your day to do your banking I don't know where it could be more enjoyable. I recently worked through some account issues with Claudia and she was an absolute pro. Friendly yes, but not to the point of causing more time than necessary to complete these transactions. Highly recommended.”
“Stopped in to make a deposit. The line went smoothly, employee who serviced my account was very professional, knowledgeable and pleasant to work with. Will most assuredly be back to this location as my banking services require.”
“I came in to get a document notarized and solve some issues with my account. I was thankful to work with Crystal who was able to help with the document and resolve all of the problems in one go. She was very helpful and kind to my fiancee and I. I'm glad to live near this branch as a Wells Fargo customer, my experiences are always excellent and I'm thankful for their kind and resourceful staff.”
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“Have been a member since 1981, very satisfied. Roanoke, VA BECU is always up to date on changes, staff is very courteous & helpful. I have referred family members there also. I feel safe with my accounts, more so than with a large global bank. Thank you!”