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“I recently rented a storage unit at Public Storage Burke, and I was blown away by the exceptional service provided by Tommie. From the moment I walked in, they greeted me with a warm smile and a positive attitude that immediately made me feel welcome.
The facility itself was clean, well-maintained, and easy to navigate, but it was Tommie who made the experience truly exceptional. I highly recommend this Public Storage location, and I can’t thank [Employee’s Name] enough for making my storage rental experience smooth and stress-free!
Thank you, Tommie, for your outstanding service!”
“Alex, Mike, Chris, and Edgar were AMAZING! We used them last year and again today and they are not only communicative but they are so attentive to our furniture and other stuff. They made our long move so easy. They are true professionals and so fun to be around for a full day worth of moving. Could not recommend them enough!!”
“Ble Sery, the store manager, at Extra Space Storage here in Lorton took really great.care of helping me out today. Really friendly and professional. The storage is well kept and in a quiet area, can only recommend.”
“Just wanted to call out Max who was very helpful, fun and courteous when I visited a couple weeks ago. He took me for a walk to see various units listed as on a Washington's Birthday sale. Then he was one of a couple folks who called back when I had some trouble with the website. We rented 3 units between 2 families as a result of my experience with Max. Good work, Max. Keep it up. You're a credit to your company.”
“Adi is fantastic and very helpful to find the right unit for my needs. Smooth process and great follow up. Easy access for movers. Great location and, for me, worth the extra cost for convenience and safety versus in industrial area.”
“This is not the 1st time im using this facility and the reason coming back on the same property is excellent customer service from Property manager Samina. A very warm welcoming environment and very well organized office. It was a hot day but she took her time to show explain and rent the unit which we really liked it. She offered us all related merchandise and help us to finish all rental. Thanks for all the help from Samina.”
“Mo, the property manager here made my move in easy! She was very knowledgeable about the space and gave me great suggestions. She's also clearly good at managing the facility.
This made me feel like my possessions would be well cared for there. Not all public storage locations are the same... the strong facility management here
makes this five stars for me.”
“I purchased a small unit and the setup was really easy. I want to give recognition to Rob who helped me get everything straightened out when I used a personal lock. He got everything setup for me in record time. They provide an app but I really appreciate how it's still optional and I was able to be texted the gate code and access credentials without having to install another app on my phone.”
“I like to mention about the man behind the counter MARCUS…. He is so kind and helpful I was very impressed about his service. Having experience renting a space and having help and service like what I had…….it was good feeling have someone helping me like Marcus did I really appreciated.
Thanks Marcus.”
“From the moment I walked in, Roxanne was incredibly kind, professional, and genuinely helpful. I was dealing with a bit of a stressful situation, and Roxanne not only listened with patience but went above and beyond to make sure I was taken care of.
She walked me through everything step by step, offered helpful suggestions, and made sure I left with exactly what I needed. It wasn’t just her knowledge that stood out—it was her calm, caring attitude and the way she treated me like a real person, not just another customer.
In a world where good service can be hard to come by, Roxanne is a gem. Public Storage is lucky to have her. Thank you, Roxanne—you really made my day.”
“Cayden was very professional and ensured our rental truck, moving blankets, and dollies were prepared well in advance of our arrival and parked conveniently up front to easily maneuver out of the lot. He made sure to check to ensure everything was up to my standard and made the experience smooth. Highly recommend this location for your moving or storage needs.”
“Place is clean. Easy access. Received great help from the Jay.
But when I first arrived the door was locked and no one in the office. Called your customer assistance. No live person. Very frustrating.”
“I saw the sale for a 7x10 unit in McLean, VA. I went over to the office to get the key code and spoke to Mimi, the site manager. She was super helpful and even checked if maybe I needed a smaller unit instead. She wasn’t trying to push me to get a larger and more expensive unit. Her genuine kindness was awesome. When I reached my unit that is in the “older” building, it was well maintained. Elevators were in working condition and there are carts to help move your stuff to your unit! How awesome is that? I got a welcome card too which was very thoughtful. I highly recommend this facility because it shows the company maintains the location quite well. I highly recommend storing your belongings here. And, CubeSmart, give Mimi a raise! She is a great ambassador for your McLean location.”
“A2B Movers moved me from Arlington to Fredericksburg and the experience was absolutely outstanding. Charles, Dominic, and Adrian were the utmost professionals, focused on moving my furniture and other household items with caution, and to ensure that everything was well protected. Despite the delay with the loading dock elevator, they were quick to find workarounds to ensure time was not wasted. Upon arrival in Fredericksburg, they quickly unloaded the truck, got everything into place and staged certain items that I had planned to take to Goodwill downstairs for my ease of transport to Goodwill. As a result of their exceptional service, professionalism, care, and expertise, I highly recommend A2B Moving company and specifically these three gentlemen.
I would be remiss if I did not acknowledge both the gentleman who scheduled me as well as the dispatcher. They both were professional and ensured all my requirements were captured and met. So, if you are moving, check these guys out, you will not be disappointed.”
9AM - 5:30PM
5765 General Washington Dr, Alexandria
Self Storage
“I had a great experience with helping move out storage. This young lady her name was Samara helped have a great experience and an extra space storage fan because of this great customer experience.”
“I came in looking to see some unit sizes and Neadea graciously showed me the 5x10 units and explained to me how the rental process worked, I was able to make my decision to rent because of the extent Neadea went through, with a cheerful attitude!”
“Shout out to Haileigh! She was very helpful and informative on all the questions that I had on the phone before I decided to rent the unit online. It’s very rare to have good customer service skills on the phone nowadays. Very happy with the customer service”
“I want to express my sincere thanks to Monique for her exceptional assistance. She was incredibly helpful and kind while helping me locate my storage unit. Moving can be a stressful and challenging experience, but Monique made this part of the process smooth and easy. Her support truly made a difference, and I’m very grateful!”
“The gentleman named Marcus he help me with patient even do it was raining very hard he wen out with me and showed me the unit that made me feel blessed because I didn’t have time I had to pick up my kids from school very good customer service smiling happy I love wen I go to place and the representative make you feel comfortable I love it and every time I need storage I will come directly.??”
“Thank you Tra. I wouldn’t be renting if it wasn’t for her. She is very helpful, explained everything and even walked me to my unit. You need more people like her. I have two units at two facilities and she helped with both. I couldn’t ask for better customer service!”
“The customer services from Ana is EXCELLENT super friendly and great at explaining everything you need to know about the units and what is best for you. She is a profesional & I will definitely recommend this location to my friends and family thanks to ANA !!”
“Convenient place to store items. Lease is month to month so prices changes often. Be prepared to switch units so that you can take advantage of lower prices if you’re looking to stay there long term.”
“Excellent Service!
I had a great experience at this storage location. The store manager was very nice, professional, and helpful throughout the process. She took the time to explain everything clearly and made sure I got exactly what I needed. The facility is clean, easy to access, and well maintained. Highly recommend!”
“My experience at Public Storage was top-notch thanks to Marcus. He was knowledgeable, professional, and made the rental process simple and straightforward. He answered all my questions without rushing me and made sure I had everything I needed. Marcus clearly cares about his customers, and I’d definitely recommend this location because of him”
“Rob is very helpful and attentive, since I got my unit he has always been of assistance with the unit as well and payments and renting the truck or van. He communicates effectively and is always nice and in good spirits, very welcoming!”
“Have been taking care of by Singh for three years. He has offered outstanding service each and everytime!. He is prompt on all requests and has even assist me when I had an issue and was out-of-town. He has 10+ stars on my book!!! The facilities are also superb!!”
“Kelly was amazing! She was super helpful and knowledgeable about all my options. She walked me through the information and assisted me in picking the storage room that would work best for me. Great experience!”
“Tina was very helpful in getting my rental setup. I missed the first appointment and was late for the second, but she was very friendly and got me setup quick. Highly recommend.”
“Was shown around by Brittney and Mia. I can not say enough about how helpful they were. they were able to walk me through everything and found me just what we needed. thank you all!”
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“To the support. Tra was her name. I called yesterday from overseas, active military to ask question about my military move next month and options for my furniture and boxes. I won't have to to move in my house, due to work but I feel comfortable now to use Extra Space Storage... This final move has be stressed, but her answers awarded me peace of mind. Thank you again! Military Veteran Support!!!!!”