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“Tommie was extremely accommodating with my concerns about our rent increase. We appreciate him taking the time to help and explain our options clearly. Great customer service all around.”
“Alex, Mike, Chris, and Edgar were AMAZING! We used them last year and again today and they are not only communicative but they are so attentive to our furniture and other stuff. They made our long move so easy. They are true professionals and so fun to be around for a full day worth of moving. Could not recommend them enough!!”
9:30AM - 6PM
8021 Mims St, Lorton
Self Storage
“BLE was great! He was very knowledgeable, curteous and professional. He knew how to take immediate actions to refund my lock cost, he allowed me an easy opportunity to upgrade my space and was very prompt.”
“My daughter and I came to Public Storage after leaving another storage company that wasn’t well maintained and didn’t provide good customer service. From the moment we walked in, we were greeted by Neadea, who was welcoming, professional, and incredibly helpful. She took the time to show us which unit would work best for our needs and made the entire process easy and stress-free. Now I understand why this location has 5 stars—she is truly amazing! If you’re looking for a storage unit with excellent customer service, this is definitely the place to come.”
“Easy to sign up online. Many drive up units available at a variety of sizes. Location is very close to homes in kingstowne making it easy to grab items regularly. They have monthly rates if you need it for a short time. Maybe slightly pricer than other locations, but its convenient to homes.”
“I had a fantastic experience securing a storage unit at this location, all thanks to Felicia. Moving and finding storage can be incredibly stressful, but she was absolutely amazing to work with. Felicia was incredibly patient, knowledgeable, and accommodating with all of my questions, ensuring I got the exact space I needed. Excellent, top-tier customer service!
Highly recommend this location!”
“Samina was an absolute delight. She was patient, accommodating, and thorough. I did not feel rushed although I was late to our appointment. I give her service a 10/10.”
“Such an easy process to rent a storage unit. I was extremely satisfied. So different from the past where the process was extremely lengthy. And the facility is so clean and tidy. I feel safe with all the lights and security, especially in the evening.”
“I had a really great experience at this storage location thanks to Mr. Gupta. Even though this is a self-service facility, he went above and beyond to help me during a stressful move. He noticed I was storing beige furniture and thoughtfully provided plastic to protect the floor of my unit and help keep my items clean. That level of attentiveness and care was so appreciated. Excellent customer service, kindness, and initiative — thank you, Mr. Gupta, for making a difficult day a little easier!”
“I am writing to commend the exemplary service provided by Mimi. Her outstanding professionalism, combined with a remarkably welcoming and approachable demeanor, truly elevated my recent storage experience, turning what might typically be a routine task into a surprisingly positive interaction. Mimi demonstrated a comprehensive understanding and adeptly addressed every one of my inquiries, ensuring clarity and reassurance throughout the process. Thank you Mimi!”
“Place is clean. Easy access. Received great help from the Jay.
But when I first arrived the door was locked and no one in the office. Called your customer assistance. No live person. Very frustrating.”
“Cayden was very professional and ensured our rental truck, moving blankets, and dollies were prepared well in advance of our arrival and parked conveniently up front to easily maneuver out of the lot. He made sure to check to ensure everything was up to my standard and made the experience smooth. Highly recommend this location for your moving or storage needs.”
9:30AM - 6PM
5765 General Washington Dr, Alexandria
Self Storage
“I had a great experience with helping move out storage. This young lady her name was Samara helped have a great experience and an extra space storage fan because of this great customer experience.”
“This storage has been consistent, clean, dry and convenient for years now. Monique is an excellent manager and always tries to do her best for customers. If you must rent storage, this one is a safe bet.”
“Shout out to Haileigh! She was very helpful and informative on all the questions that I had on the phone before I decided to rent the unit online. It’s very rare to have good customer service skills on the phone nowadays. Very happy with the customer service”
“Fawad, was super amazing!!! Knowledgeable and very professional. This organization really need more people like him. Fantastic to have him as a front line leadership role
He showed a great deal of concern and enthusiasm for his work”
“I had an excellent experience with Mr. Robert at Public Storage. He was professional, friendly, and very helpful and was able to guide me through the process with an excellent outcome. His outstanding customer service and attention to detail are truly appreciated. Thank you, Mr. Robert, for your excellent assistance, very grateful.”
“I highly commend Yousif, for his excellent service. It’s a rare chance you can encounter such a very good employee that you can trust. He is an asset to your company.”
“I had an excellent experience with Marcus at Public Storage. He provided outstanding customer service and guided my husband and me thoroughly through the entire sign-up process. He was patient, knowledgeable, and made everything easy to understand. We truly appreciated his professionalism and helpful attitude.”
“Excellent Service!
I had a great experience at this storage location. The store manager was very nice, professional, and helpful throughout the process. She took the time to explain everything clearly and made sure I got exactly what I needed. The facility is clean, easy to access, and well maintained. Highly recommend!”
“Ms. Nadea Brown is a delightful and remarkably skilled representative. She is the point of sale whisperer, able to help me with all of my complicated requests. She is the best!”
“The customer services from Ana is EXCELLENT super friendly and great at explaining everything you need to know about the units and what is best for you. She is a profesional & I will definitely recommend this location to my friends and family thanks to ANA !!”
“Rob is very helpful and attentive, since I got my unit he has always been of assistance with the unit as well and payments and renting the truck or van. He communicates effectively and is always nice and in good spirits, very welcoming!”
“Kelly was amazing! She was super helpful and knowledgeable about all my options. She walked me through the information and assisted me in picking the storage room that would work best for me. Great experience!”
“Tina was very helpful in getting my rental setup. I missed the first appointment and was late for the second, but she was very friendly and got me setup quick. Highly recommend.”
“Have been taking care of by Singh for three years. He has offered outstanding service each and everytime!. He is prompt on all requests and has even assist me when I had an issue and was out-of-town. He has 10+ stars on my book!!! The facilities are also superb!!”
“Brittany left such an incredible impression on me during my visit to Personal Storage. Her outstanding service convinced me to keep using this facility in the future. She explained everything so kindly and went above and beyond to look at things from my perspective to ensure my convenience. I have truly never seen an employee as dedicated and helpful as her. Highly recommended!”
“When I visited to inquire about rental storage units for items in my garage, Singh was incredibly friendly and helpful. He was so patient and answered all of my 101 questions! ? He even showed me the stairs leading to an upstairs unit since I was worried about climbing too many stairs. In the end, I ended up renting a different unit from the facility, but I really appreciated Singh's assistance! If you're looking for storage and don’t require climate control, definitely check them out! ?✨”
“Had a very great and easy experience. Alex set up the reservation and I went to the location and was greeted by a lovely lady named Shy. She was courteous, professional and made the process simple and easy. Absolutely a breeze. Thanks for making simple and easy.
Carlton”
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“Tra was extremely helpful. Very polite young lady. I rented a parking spot and purchases the coverage as well. Her Souther twang i would have purchased anything lol. Extra Space has always surpassed my needs and expectations!”