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8:30AM - 5:30PM
4218 Brambleton Ave, Cave Spring
Credit Unions
“I had an amazing experience with Blue Eagle Credit Union. They were able to lower my interest rate to less than half of what I was previously paying, which has made a huge difference for me financially. The whole process was quick, smooth, and stress-free.
A special thank you to Budd, who helped me get the loan. He was extremely friendly, knowledgeable, and efficient. He took the time to explain everything clearly and made sure I understood all my options, which really meant a lot.
Overall, the staff was welcoming and easy to work with, and I truly felt like they cared about helping me. I highly recommend Blue Eagle Credit Union to anyone looking for a place that is professional and supportive.”
“Have been a member since 1981, very satisfied. Roanoke, VA BECU is always up to date on changes, staff is very courteous & helpful. I have referred family members there also. I feel safe with my accounts, more so than with a large global bank. Thank you!”
“I had a pleasure working with Angela at Blue Eagle. She went above and beyond to expedite my overall process. I move around a lot and I have banked at several places, but I have never had such supportive and flawless experience! Highly recommended.”
“I really enjoyed working with Lisa. She was very kind and helped me through , step by step , of my entire loan process. It was a pleasure doing business with a bank that has employees as caring as Lisa was to me.”
8:30AM - 5:30PM
723 5th St NE, Roanoke
Credit Unions
“Melissa Brooks from the Abney Road location is the BEST to work with. She gets the job done and we’ve used her on multiple loans and it’s been by far the easiest, less stressful transaction ever! We HIGHLY recommend her!”
9:30AM - 5:30PM
109 Highland Ave SW, Roanoke
Credit Unions
“The staff at CRCH Employees Federal Credit Union are bar none. I have never experienced an error/issue, AI or robocall, and each staff member gets to know you and you them. It is more like a personal banking environment although the services are limited to keep service costs low. Thanks D, L, and M!”
“Highly recommend working with Melissa and her crew at RVCCU. They made the car loan application process very thorough and very quick. Melissa explained all the benefits of the Loan process. We were able to get the loan and to buy the car of our dreams.”
“Tracy & Kelsey at this branch have been absolutely wonderful! For days I've been trying to handle a problem & within a few minutes, they listened, understood, & figured out how to solve it. They don't take deposits here, but if you need personal help, these are the ladies to come to!”
8:30AM - 5:30PM
1340 Roanoke Blvd, Salem
Credit Unions
“Thank you Katie Pagans for getting my loan refinancing 7% lower and no payments until March 2022. You were fantastic and quickly processed. go see her for loan needs in Roanoke downtown locatiin.”
“I known this is inappropriate but this is my little way of showing gratitude and appreciation to her. Jane Bradley helped me trade my $1000 to earn $12,700 in five days. She’s very straight forward and genuine, you can contact her for your trading via her details below”
“Will, Grace, Deshai, and Oak are fantastic. They have all helped me throughout the years in both my personal and business finances. I cannot recommend the downtown branch enough. Thank you all!”
“Every time i enter the branch at towers. The manager Kelly and staff members Oak, Arlen, danielle are always so cheerful. The environment is so welcoming. They always greet me and my children by name. Top tier customer service!”
9AM - 1PM 2:30 - 5PM
3452 Buck Mountain Rd, Roanoke
Credit Unions
“Hannah, a Relationship Specialist at Valley Star is amazing! My husband and I recently moved to the Roanoke area from Louisiana. We wanted to transfer our memberships from our LA credit union to a VA credit union. We chose Valley Star because of their great customer service, member services and location. Hannah helped us through the process and provided exceptional service. We're excited to be new members!”
“Salem VA Credit Union's employees are the kindest people of all! They're so friendly that when you go to the bank, it feels like you're right at home! They have great customer service and the place is tremendously neat, I strongly recommend banking with them.”
“I would like to take a moment to recognize the outstanding service provided by Rachel Pruitt, Assistant Manager at Freedom First Credit Union’s Vinton location.
Rachel went above and beyond to assist me during the purchase of a vehicle that was located out of state with a dealership I had never previously worked with. Because of significant time constraints, I needed to finalize the financing and complete the paperwork before the weekend in order to pick up the vehicle on Saturday.
Rachel worked tirelessly throughout the day and even stayed beyond her normal working hours to ensure that every detail of the process was handled properly. She continued working right up until closing time at 6:00 PM to make sure all paperwork was completed accurately and on time. Throughout the entire process, she remained in constant communication, patiently answering my questions and keeping me informed about each step and how everything was progressing.
Her professionalism, dedication, and commitment to excellent customer service truly stood out. Rachel demonstrated not only pride in her work, but also a genuine concern for providing the best possible experience for the customer.
Employees like Rachel are a tremendous asset to Freedom First Credit Union. Because of service like this, Freedom First will always be my first choice for my vehicle financing needs.
I would like to extend my sincere appreciation and kudos to Rachel for the exceptional service she provided.”
“To me these reviews are insane. I will never go anywhere else for a loan then Freedom First. We got a home loan to pay for some major repairs needed and it was such a quick and easy process. We worked with Lindsay Guthrie who I have to say was the friendliest and most caring person I have ever dealt with. She was so excited for us and truly cared about what we needed. She kept me updated on every step, called if she needed anything instead of sending some email I couldn't understand and when it went through she was adsolutely the best person in the world to hear it from. She was so excited when she called to share the news. No other bank cares that much. The thing I could not believe that made me say I will always use Freedom First was what happened after we signed the papers. We had remarried and had a trip planned to Florida and had a little bit of that we were taking with us. The girl that did our signing told us there would be a hold......ok, it would be a day or 2 without it, we had a little we were taking. When the money became available there was a problem, we didn't have a Freedom First checking or savings account to transfer it to. I was so upset. What do I do now that the loan process was over so Lindsay did her job but called her anyway and begged crying for help...Lindsay literally worked with me for a couple of days step by step on what I needed to do. I went from being destroyed thinking this wonderful honeymoon was over back to everything working out smoothly because of her. She worked over just to help me. So, anyone giving negative reviews I don't understand. We have 2 loans now and the people have been incredible. I am opening a checking and savings asap and wish Lindsay could be in charge of all of it. Her love for her job and the people she works with exceeds everything I ever expected. Great job Freedom First. Keep up the good work and keep Lindsay Guthrie around because if it wasn't for her I would have been lost. I even sent her pictures from my trip!!!!! BANK HERE!!”
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“I highly recommend Roanoke Valley Credit Union!! Brittany and Coleen have been super helpful and have made everything so super easy and smooth. It was my first time trying to get a loan so I was nervous about the process but they made it seamless!”