“Knowledgeable, fast and honest help from Robert today. Got us set up with two new phones and a few extras. Sold us what was desired, offered other items in a considerate manner. Great experience.”
10AM - 6PM
602 9th St SE, Roanoke“Hands down best customer service! I’ve never had to go to a Pawn Shop but I definitely picked the right one! They were so helpful and courteous and got me in and out! Will definitely recommend! 10/10”
“I have always had very good service from the Verizon wireless store on Orange Avenue. The Verizon owned store at Valley View is a nightmare - over an hour wait, in the midst of the pandemic unvaccinated staff not wearing masks, mistakes in programming my phone (I had to come back) & upsetting all the time. The Orange avenue store listens to my needs including what I want to spend & even took care of ordering a new cell Helmut for me. The staff is friendly, helpful & I will continue to give them my business.”
“The work they performed in a matter of hours would have taken us months! Excellent friendly customer service and very quick to respond. I highly recommend Sound Design! AMAZING JOB!”
10AM - 7PM
1601 Electric Rd, Salem“These folks were very helpful in getting my account reset to the way I wanted. Don't waste time with the phone based customer service. Walk in to this building and get what you need. Great job.”
7:30AM - 5:30PM
2740 Franklin Rd SW #3, Roanoke“Impressive selection and great prices! I needed a couple specific adapters for commercial grade communications equipment and wanted to get them locally. Looks like H.C. Baker’s is the ONLY place in the Roanoke-Salem-Christiansburg area that has them and then some- I was pleasantly surprised to see the inventory online as well. Wish I wasn’t in a hurry when I stopped by, but I’ll definitely be back for RF connectors/adapters as well as batteries for Back-UPS boxes. So glad I came across this store!”
10AM - 3PM
104 E 4th St, Salem“Great store, lots of new and used vinyl. Nice condition stuff for very good prices. Great selection of cassettes too, all for $2 each. Lots of record care and protection items. Also lots of record players and other equipment. Guitars and guitar amps as well. Very nice store. You definitely need to visit this place.”
Open 24 hours
1410 Grandin Rd SW, Roanoke“This place is always busy and the staff keeps up, and remains friendly and attentive. The space in the store is tight but that seems like it makes it more fun. I like to bike here with the kids and reward them with a slushy and a snack.”
“The staff was great help with knowledge and experience to get my sound gear up and running. They have nearly everything you would need to create great music, etc. !”
Open 24 hours
3757 Electric Rd, Roanoke“Little different than the store I knew when I was growing up in the Penn Forrest area. Not a bad spot, only small complaint is that some of the employees could be a little friendlier and attentive.”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton“Lauren Asberry is an excellent professional. She is very knowledgeable in all areas of phone service. She is always smiling and very positive in her manner. I will recommend the Vinton store to all my friends because of her and her alone!”
9AM - 5:30PM
3236 Cove Rd, Roanoke“Absolutely first class customer service! They delivered and installed a TV for us and we couldn’t be happier! Their white glove service was greatly appreciated. Wish I could give 10 stars!”
“I've been a Metro customer for years, and I can say that sometime it can be annoying dealing with issues. But today I dealt with a very nice gentleman, Cody. He was extremely informative with helping me with changing my device and making sure everything was moved over from my old phone. Because I was really scared that it wouldn't come over. But he did an amazing job. I'll be back again to get that new razr soon!”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
Open 24 hours
3202 Peters Creek Rd, Roanoke10AM - 8PM
703b 9th St SE, Roanoke“This store saved me from having to move my service to another company. After visiting another location I am surprised that one hasn't run off many customers. They were too busy on the phone, and never even brought up my account on the computer. Kept talking on her ear buds on the phone and told me I only had 1 option for my upgrade. She Did not want to help at all. Total disrespect. The 9th Street store..this store was a total opposite. Very nice, helpful, and did more than the bare minimum. Went out of his way for me. The first thing he did was pull up my account btw. Showed me many options as well and was very honest. If you are wanting to go to Metro PCS ( I can't get a better plan for 2 of us) do not go anywhere but this location on 9th Street SE.”
“The Starbucks crew was amazing. I was searching for a new sugar free option being they discontinued the sugar free cinnamon syrup. All that's left is the vanilla. With that being said, I wanted to try out some hacks found online and they were very happy to oblige and let me try out some suggestions. The first was a disaster but they made me something else that was much better. I left satisfied and with an idea of what to order the next time. I appreciate their patience and help. I actually went in for a cable and the electronics department employees were very helpful and friendly. They were helping out a group of seniors get familiar with their new phones and it was such a nice surprise to see how patient and helpful they were. The only criticism I had is the crazy one way in and out the parking lot. It was my first time here so I had to drive around circles to get out. I also learned that the online prices are better than in the store and they price match. Thumbs up!”
“Employee were very helpful and knowledgeable. Placed an online order and picked up with ease. The employees were very friendly and answered tons of questions. Will go back for sure!”
“They are very knowledgeable. They have lots of older games for older systems. If you're looking to get your retro game play on they also sell consoles. I would strongly recommend them. Thank you.”
“I had a terrific experience purchasing at this specific store because the employee was really helpful, I received fantastic promos, and I spent less money and left with a nice phone.”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“100% satisfied with the service! From the first moment the technician arrived until the end; he was professional, knowledgeable, and did not leave until both he and I were sure that everything was working correctly. My technician was Brandon!”
“The Starbucks crew was amazing. I was searching for a new sugar free option being they discontinued the sugar free cinnamon syrup. All that's left is the vanilla. With that being said, I wanted to try out some hacks found online and they were very happy to oblige and let me try out some suggestions. The first was a disaster but they made me something else that was much better. I left satisfied and with an idea of what to order the next time. I appreciate their patience and help. I actually went in for a cable and the electronics department employees were very helpful and friendly. They were helping out a group of seniors get familiar with their new phones and it was such a nice surprise to see how patient and helpful they were. The only criticism I had is the crazy one way in and out the parking lot. It was my first time here so I had to drive around circles to get out. I also learned that the online prices are better than in the store and they price match. Thumbs up!”
Open 24 hours
2127 Crystal Spring Ave SW, Roanoke“The women who works overnight *Chelsea* has got to be one of the coolest ever. With people like her working 711 will take over the world!! Way to go 7-11 for keeping it ? and having people like this on your work force!! ? sheetz huh what?? Pfftt”
10AM - 7PM
3607 Williamson Rd, Roanoke“I was told my bedroom furniture wouldn't be delivered until Thursday then I would have take off workA young man from Aaron at Williamson Rd in Roanoke VA told them he had time to deliver so he did. I give this rating because of him and he was so helpful and polite.”
“It was easy to work with them. Not the easiest location to get out luckily there is a road with a light next to it. Update: brought my friend there because of the two free phones, then added covers and a great plan. Quan worked with us and did a great job. If you go ask for him.”
“Man, I really used to love this place before I moved away years ago. I recently returned to Roanoke and needed a wire harness for a car audio installation....Got the correct harness.....Sort of. An employee was informed of the exact head unit make and model, as well as my vehicle info., and well into the install (on a 2017 Subaru. Those that know, KNOW) I realized I didn't REALLY have the correct harness because it didn't have the back up camera adapter necessary for Subaru. A tad frustrating, but these guys still do good business, and I will remain a customer.”