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“SELENIA MARQUINA, customer rep. Was outstanding. Got the block removed from my card, and called me back to tell me it was done. Customer service at its best. Thank you Selenia. Now I can continue my budget and pay the upcoming car repairs. You are a life enhancer and know the value of true personal touch customer service. You offered the solution I was looking for with no excuses, no wait 24 hours until it's done, then go into your account on line and see stuff like the man I dealt with last week who did not get the job done. You are 10 stars.”
“Chintha helped me get a business account opened and a loan for my car. Some of the things she wasn't sure how to do properly since i had specific needs, but the rest of the staff were very helpful and all worked together to make sure we got it done. it was a true group effort and the vibes there were very positive. i would say it had the most camraderie of a bank i have been to and good music too.”
“Wali was amazing opening accounts for my kids. He was patient, understanding, and used teaching moments to explain things to our kids. We could not be more pleased with our experience!”
“Really great and fast customer experience from Steven Escobar and Michelle Edwards. Very helpful and knowledgeable on key matters I sought assistance on, valuable resources for the credit union.”
7AM - 4PM
200 Spring St #130, Herndon
Credit Unions
“Been with Northwest for 10 years, excellent service and products. Have financed car loans and personal loans over the years. CD rate specials are great so I take advantage of that. Recommend to family and friends”
“Juan Helguero is extremely helpful and has assisted with so many questions for multiple years! My experience here has been wonderful! He should be a manager here!”
“Opened a simple savings account online with CAFCU and as a regular follow up Ms. Geeta Shetty reached out to see if I got the email with all documents. I acknowledged and wished her a beautiful week ahead.Just before I hung up she mentioned about my car and asked if I am looking to refinance. I said not really but what do you have to offer. Long story short being a professional she mentioned about the special promo they have on their rates. I filled in the application and got approved.The moral of the story is had Ms. Geeta Shetty not asked me that question and done the follow through she did, I would not have thought about that for months as that was not on my agenda. I ended up saving $$ in a big way.Ms. Geeta helped me and guided me through the process! Companies need employees like Ms. Geeta who are there to maintain and grow the business being casual and yet helping customers/potential customers.Thank you Ms. Geeta Shetty and thank you CAFCU!”
“I had a great experience at Apple Federal Credit Union. Mariam, the bank manager, was very kind, helpful, and professional. She made everything easy to understand and took the time to answer all my questions. I really appreciate her excellent customer service.”
“Adriana is very respectful and nice! She’s always so helpful and knowledgeable. I wish I could find someone like her every time I visit Apple. She’s such a good asset to your institution. Thank you Adriana!”
“Julia & Destiny were very helpful and professional in their role. Julia took the time to clearly explain things about wire transfer and makes the process smooth and stress free. Her friendly attitude and strong knowledge truly make a positive difference for us.
One again Thank you Julia and Destiny!”
“I had great experience with NFCU branch in Reston. I came 30 minutes before closing time on Saturday but my application had been processed during this visit, even though the Loan Officer Eric and his colleagues had to stay longer to finalize the paperwork. Excellent customer service and high level professional support!”
Open 24 hours
Navy Federal Credit Union ATM, Reston
Credit Unions
“Very helpful and professional environment. I was able to get my new credit card with ease. Thank you for all of the assistance and fun conversation while being serviced.”
“You get the best of professional help when it comes to open an account any questions they don't have a problem answering them everybody there is really kind and nice and respectful I've never been in another bank to pay all the people and they were kind and sweet I'm very professional and very very helpful”
“Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.”
“I was in the area this morning, first time coming to this one, when I looked it up I saw all the bad reviews and got kinda nervous about going in. But I did, and I’m glad I did. They were so nice and helpful, specially Soledad. Now that I think about it, I’ve never had a bad experience at any of the other Navy Feds.”
“I’ve been considering joining Apple credit union since my parents had it and I’m looking for a smarter place to store my money. I stopped by the Apple Credit union in Chantilly since it’s next to my job and I was met immediately by the manager, Pedro, who helped walk me through the process. He sold me and now I’m becoming a member. Also, the place was simply clean and welcoming. I never write good reviews, but felt compelled to do so.”
“I walked in to the Burke Navy Federal Branch 10-15 minutes before closing to have a notary and cashiers check cut. I was greeted in a friendly manner & was treated warmly. I sat to wait for assistance & while sitting noticed several older men in line continually be greeted - many by name. One rep for Navy Federal even went over to talk to one of the gentleman. Then these same men were greeted by name by other reps as they moved in the line. Although one of the men was taken before me when I was to be next, he was much older and called by name. He didn’t look rich or anything just a well known member. I thought it was very sweet how these men in particular were welcomed and served. I was also served with friendliness and warmth in my interaction despite it being very busy.”
“The building is very attractive and the agents are very helpful in fulfilling your banking needs. AFCU are very profective with your accounts. They have ways of making sure it is you.”
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“Sammy at Apple Federal Credit Union
Truly shines in all they do
With a smile and helping hand
The finest service in the land
Guiding me through every step
Promises that they always kept
Patient, kind, and truly bright
Making my future feel so light
More than just a helping heart
A master of the banker’s art
I walked in with a simple need
But found a friend in word and deed”