U-Haul Moving & Storage of Chantilly offers a variety of services for both local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the helpful and friendly staff, with many highlighting their positive experiences with a specific employee named Brenese, who is noted for her exceptional customer service and professionalism. The rental process, from pick-up to return, is described as seamless and efficient, with quick drop-off procedures that take less than 10 minutes. However, not all experiences have been positive. A few customers reported encountering unprofessional behavior from another employee named Scarlett, who was described as rude during a customer service interaction. Despite this, the overall sentiment towards the location remains favorable, with many customers expressing a willingness to recommend it. Attentive and polite staff members are frequently mentioned, and the convenience of online reservations adds to the positive experience. Overall, U-Haul Moving & Storage of Chantilly is recognized for its streamlined processes and helpful team, making it a solid choice for moving and storage needs.
Couldn’t have been easier. Highly recommend dolly/ hand truck.
June 2025
This location has one of the best and easiest equipment drop off processes I have ever experienced in my 15+ years of military moves. It is very streamlined to drop and scan the equipment and be on my way in less than 10min. The employees are very polite and helpful. My new go-to for Uhaul equipment rental.
June 2025
Get place to rent trailers and trucks. The staff is nice and very helpful.
