U-Haul Moving & Storage of Chantilly offers a variety of services for both local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the helpful and friendly staff, with many highlighting their positive experiences with a specific employee named Brenese, who is noted for her exceptional customer service and professionalism. The rental process, from pick-up to return, is described as seamless and efficient, with quick drop-off procedures that take less than 10 minutes. However, not all experiences have been positive. A few customers reported encountering unprofessional behavior from another employee named Scarlett, who was described as rude during a customer service interaction. Despite this, the overall sentiment towards the location remains favorable, with many customers expressing a willingness to recommend it. Attentive and polite staff members are frequently mentioned, and the convenience of online reservations adds to the positive experience. Overall, U-Haul Moving & Storage of Chantilly is recognized for its streamlined processes and helpful team, making it a solid choice for moving and storage needs.
Christian helped me on two different occasions and he was Awesome! Checked me out and then checked me in, both times helped me navigate through the online app, cuz my phone was not working. Chantilly Uhal is the best!! Ever!! TBE.
June 2026
Love how easy self storage is here. Was in and out within 5 minutes. Staff were really helpful
June 2026
This store is very knowledgeable and the staff are great. Storage facility is really clean
