U-Haul Moving & Storage of Chantilly offers a variety of services for both local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the helpful and friendly staff, with many highlighting their positive experiences with a specific employee named Brenese, who is noted for her exceptional customer service and professionalism. The rental process, from pick-up to return, is described as seamless and efficient, with quick drop-off procedures that take less than 10 minutes. However, not all experiences have been positive. A few customers reported encountering unprofessional behavior from another employee named Scarlett, who was described as rude during a customer service interaction. Despite this, the overall sentiment towards the location remains favorable, with many customers expressing a willingness to recommend it. Attentive and polite staff members are frequently mentioned, and the convenience of online reservations adds to the positive experience. Overall, U-Haul Moving & Storage of Chantilly is recognized for its streamlined processes and helpful team, making it a solid choice for moving and storage needs.
The guys were great helping me figure out why we could not get the trailer lights to turn on. Robert was great helping me locate the bad fuse and getting it swapped out.
August 2026
I prefer this location. Very transparent and helpful always
August 2026
The U-Haul team is very professional from the pickup to drop off . They helped me installed the trailer to my hitch and when I returned the trailer it was an expedient process.
