Advance Auto Parts at 3103 Western Branch Blvd in Chesapeake is known for its helpful and friendly staff. Customers appreciate the team’s willingness to assist with a variety of needs, from diagnosing vehicle issues to helping find the right parts. Employees like KG, Ed, Arthur, Scott, and Shane are often praised for their positive attitude, knowledge, and dedication, even in challenging situations like cold weather or late hours. The store offers a wide range of automotive aftermarket products, including leading brands such as FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. Many reviews highlight the free store services available, like battery testing, oil and battery recycling, starter and alternator testing, and engine code scanning. Customers also value the convenience of same-day options and the ability to shop online or call ahead. Loyalty programs like Speed Perks help customers save on store items and gas. Overall, the store’s staff provides excellent customer service, making it a trusted location for vehicle maintenance and repairs. The team’s helpfulness, combined with quality products and free services, keeps customers returning and satisfied.
Ordered a car battery 3:35pm for same day home delivery on a Sunday and had it on my doorstep at 4:50pm. Very clutch service. Returning the old dead battery for the partial refund was super easy. Thanks advance auto for being there. Saved me a lot of hassle.
June 2026
I stopped in for a fuel issue and after talking to Wendi & a mobile mechanic there on site I have gained a new mechanic and will be a lifetime customer of this store. Both ladies are very helpful and this will be my only store!
June 2026
Wendy helped me out at this location. She is very informative about what tools I needed to solve my problem. She helped fix the issue with my car, literally in less than 5 minutes! She was respectful, kind and very polite! Overall I give her a 10/10!
