Advance Auto Parts, located at 801 Frederick Blvd in Portsmouth, offers a wide range of automotive aftermarket products, including leading brands like FRAM fluids, Carquest parts, and DieHard® batteries. Customers can enjoy free services such as battery testing, engine code scanning, and wiper installations with purchase. The store also features a loyalty program, Speed Perks, which allows customers to earn points for discounts on items and gas. While many reviews praise the friendly staff and quality parts that match OEM standards at lower prices, some customers express concerns about service and store layout. Instances of delayed assistance and lack of product knowledge from staff have been noted. Additionally, customers have mentioned difficulties in locating items due to insufficient signage. Despite these issues, some customers have had positive experiences, particularly when receiving help finding specific products. Overall, while the store has room for improvement in customer service and organization, it remains a valuable resource for automotive needs, especially for those seeking quality parts without the dealership markup.
Writing They are really nice, and I’d give them 4.99 stars. This time the service wasn’t quite as good as before, but I’m hoping it improves next time—then I’ll happily make it a full 5 stars!
January 2026
Jason was very helpful with my Jetta today ,you don't find too many people who loves their job but I can say he is a perfect fit for his position and very positive and did not hesitate at all to help me and give me his opinion. Thanks so much advance auto sometimes women or elderly needs great opinions for there cars ..
November 2025
Just left Vance auto because my truck broke down walked in the store and Kevin was more than patient and helping me find the correct part even gave me additional information regarding my use. Truck would recommend every time.
