Bank of America (Drive-thru ATM) is a branch that has received positive feedback for its friendly and helpful staff, especially the employees working in the branch. Customers have praised the team for their courteous, polite, and friendly service, which has made a noticeable difference in their experiences. One employee, in particular, was highlighted for being extremely helpful, professional, and positive, turning a frustrating situation into a pleasant interaction and encouraging a customer to continue banking there. The ATMs at this location are consistently working well, and service quality is considered top-tier. While some customers experienced minor issues, such as the inability to get temporary cards or handle certain problems over the phone, the in-branch staff demonstrated excellent customer service skills. The branch has also taken proactive steps to ensure safety and cleanliness by following CDC guidelines and local restrictions, which may temporarily modify hours. Customers are encouraged to check hours and services via the Mobile App or website. Overall, the branch is appreciated for its dedicated employees and their efforts to provide a positive banking experience.
I got excellent customer service Everybody was very professional
November 2024
Alicia was such a pleasure to deal with! What a sweet soul and extremely personable while also being professional. 5 stars for Alicia , she is a good one.
August 2024
The team here has made a complete difference in my experiences this year. The ATMs are always working and the service is top tier.
