Budget Car Rental

Car Rental
Hours: Budget Car Rental receives mixed reviews regarding its service and vehicles. Several customers report positive interactions with staff, describing service as excellent, quick, easy, friendly, and exceptional even during busy times. The check-in and drop-off processes are noted as efficient. However, multiple significant issues are consistently raised. Customers frequently do not receive their reserved vehicle type, sometimes getting a truck or gas-inefficient vehicle instead of the booked economical car, leading to unexpectedly high fuel costs. Vehicles are sometimes reported with problems, such as low tire pressure, defects, or not being completely clean inside, with instances of old debris left in the car. A common point of frustration is the deposit, which several customers state was not disclosed upfront at the time of booking, causing surprise. While the deposit is noted to drop off credit cards promptly after return, the lack of prior communication is seen as unprofessional. Additional charges, such as for fuel despite returning the car with a full tank, also occur, though one customer notes a refund was issued for this overcharge after contact. Overall, experiences vary from decent to very unsatisfactory due to inventory, vehicle condition, and billing transparency.

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1. Chesapeake, Virginia