Firestone Complete Auto Care, located at 1545 Ring Rd in Chesapeake, VA, has been serving the community since 1926, providing a full range of auto care services. Customers can find everything from tire sales to maintenance and repairs for all vehicle makes and models. Services offered include oil changes, brake inspections, and engine repairs, ensuring vehicles run smoothly. Reviews highlight the exceptional customer service, particularly from store manager Shaun Harrell and team members like Robert and Mr. Jean. Customers appreciate the sincere and understanding approach, with no pressure to undertake unnecessary services. Many have shared their positive experiences, emphasizing how staff go above and beyond to help, whether it’s fitting in last-minute repairs or providing thorough inspections. One customer recounted a stressful situation regarding tire issues, where the team not only identified problems but also quickly sourced and installed new tires, allowing them to get back on the road safely. Others praised the professionalism and communication skills of the staff, making it easy to understand the services needed for their vehicles. Overall, Firestone Complete Auto Care in Chesapeake is recognized for its reliable and affordable auto care, making it a trusted choice for local residents seeking quality service for their vehicles.
The atmosphere is very professional. They not only do requested maintenance service, but perform courtesy checks while doing the service. They update you as they perform on more technical services.
November 2024
I had work done on my car, front end alignment, new lug nuts, inspection, etc. Shaun the manager was so helpful and friendly through the whole process.
November 2024
I came in for an inspection and they found a couple issues. Instead of slapping a rejection sticker on my vehicle, Mr. Shaun Harrell was able to diligently work with me towards a solution that was best for my vehicle and my well being. I do recommend this particular firestone.
