Red Wing in Chesapeake, VA offers a unique shopping experience focused on finding the perfect work boots. The store's Ultimate Fit Experience is designed with the customer in mind, featuring knowledgeable Fit Specialists who customize a fit system to ensure comfort and safety all day long. Customers have shared positive experiences, highlighting exceptional service from the staff, who are described as friendly and professional. Many appreciate the seamless return process and quick turnaround for warranty repairs. While some encountered minor issues with boot durability, the overall customer service remains a strong point, with staff often going above and beyond. The store is well-organized and clean, making it a pleasant place to shop. With complimentary care services like oiling and lace replacement, Red Wing ensures ongoing support for its customers. Overall, Red Wing in Chesapeake has garnered high recommendations for its dedicated service and quality products.
Brought boots in February seams came apart in April. I thought were under warranty couldn't fix the seam put some kind of epoxy on them and gave them back customer service was awful. Last pare .
September 2024
Been here 2 times. Both times the people there were super friendly and the inserts I got for my work shoes are perfect for me.
August 2024
They seem to struggle with knowing their products and what business accounts have access to.
