TowneBank, established in 1999, is one of Virginia's largest banks, with locations from the coast to Richmond and into North Carolina. The bank offers a range of services, including business and personal banking, mortgage, insurance, and investment assistance. Clients appreciate the excellent customer service, with many noting the ease of communicating with actual people at the branches. However, there have been mixed experiences regarding identification requirements for deposits. Overall, customers recommend TowneBank for its attentive service and commitment to community values, including local decision-making and philanthropy.
I've gone inside to make deposits and they've never asked me for ID, social or job title. I went through the drive thru today and they wanted my ID, social and job title. It was a deposit. I wasn't trying to withdrawal anything. Is this normal?
September 2022
I moved all of my accounts to TowneBank and it is the best decision I’ve made. They have the best customer service! I love being able to call the branch and speak with an actual person.
June 2022
Excellent service. I worked with Jonathan Evans. I'd recommend him and this bank. Every thing I've needed, they've gotten it for me.
