Firestone Complete Auto Care in Chester, VA, has been serving the community since 1926, providing a wide range of vehicle services, including tire sales, maintenance, and repairs. Customers appreciate the knowledgeable and courteous staff who ensure a smooth experience, from quick assessments to thorough work. Many reviews highlight the exceptional customer service, with one customer noting the best alignment they’ve ever had. The shop is praised for its ability to work customers into the schedule, even during emergencies, as one customer experienced when they needed a new tire. However, some customers have faced challenges with scheduled appointments for tire rotations, expressing frustration over long wait times despite prior scheduling. Overall, the location is recognized for its fair treatment, transparency in pricing, and dedication to keeping vehicles running smoothly. Chester residents looking for reliable and affordable auto care can schedule an appointment online or visit Firestone Complete Auto Care at 12150 Iron Bridge Rd to receive expert service tailored to their vehicle needs.
Great customer service provided by store manager, Chris. Explained all options very clearly and thoroughly allowing me to make an informed decision on my service. My vehicle was completed and ready as promised. Paid for service and out the door without issue. Great experience all around.
June 2024
Absolutely the best customer experience I've had. This location went above and beyond to ensure their quality of work. This is the best alignment my vehicle has ever had! Highly recommend this location.
June 2024
Got a semi decent deal on some Firestone tires. Had a flat months later. Would not honor warranty. ALSO, come to find out, they switched my chrome lug nuts with standard lug nuts. WTH ??? This shop is under staffed and management is shifty. Beware
