The Verizon store located at 2621 W Hundred Road in Chester provides an exceptional in-person wireless experience. Customers consistently report incredible and exemplary customer service, describing the staff as going above and beyond. The wireless sales consultants are highlighted for being patient, thorough, and proactive. They provide great deals and mass savings, helping to cut monthly costs significantly. The team expertly navigates the Verizon system to process orders, handle trade-ins, and set up new lines, making the entire process seamless. Staff members are commended for their empathy, understanding, and for making customers feel valued, comfortable, and appreciated. They take considerable time to fix issues, explain plan pros and cons, and assist with devices including Apple iPhone, Samsung Galaxy, Motorola edge+, and Google Pixel. Help extends to transferring data, managing contacts, adjusting settings, deleting unnecessary apps, and troubleshooting problems like excessive notifications. The service is refreshing and transforms difficult situations into positive outcomes. The store is noted for having a team that works well together, providing outstanding support that fosters customer loyalty. Customers feel they are treated like a person, not just a sale, and leave extremely happy and satisfied.
Friendly, knowledgeable, and professional and very personable
July 2025
This is our Verizon store. The manager helped my wife with the problem she had with her phone having become infected. He knew what the problem was and resolved it quickly.
June 2025
I've got to give a shout out to Daniel DeBrow from the verizon store in chester. My phone had died the day before, and I was in need of a new phone. He worked with me. Gave me a great deal on a new phone and I am extremely happy period thank you, daniel, we're very much appreciate it
