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“I recently opened several bank accounts at this location after speaking with someone at several other locations in Martinsville, and also at the customer service center. Everyone I spoke with said what I wanted to do couldn't be done. However, thanks to the exceptional service provided by Ms Stephanie Cannaday, she not only helped me get everything to work out precisely the way I wanted it to, but she also provided a level of personalized assistance that was truly exceptional. Thanks again for all your help in getting this issue resolved. I highly recommend talking to her about all your banking needs because she genuinely cares about the banks customers.”
“I was with BB &T when it became Truist. At first I was worried about it changing hands, but it seems like the same bank. A few years back I had some issues with my account and they help me resolve it. This branch has always treated me well and been eager to help me.”
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“Decent place to do your banking business. Savings rates suck as all places right now locally. Customer service is ok but not the best. Friendly but nothing special! For example they say that they will match rates CD with anyone local and then don't. I just renewed a CD at 4.22% for two years and showed them others that were closer to 5% and they wouldn't match or go any higher. When it comes up again, I will be better prepared and will take my business somewhere else if needed!”