“Jennifer Oakley, the branch manager, was extremely helpful and kind as she helped us manage my elderly father's account. She is thoughtful and dedicated to helping her customers. She even went out of her way to hand deliver financial documents to my father. She is an asset to Carter Bank & Trust.”
“Decent place to do your banking business. Savings rates suck as all places right now locally. Customer service is ok but not the best. Friendly but nothing special! For example they say that they will match rates CD with anyone local and then don't. I just renewed a CD at 4.22% for two years and showed them others that were closer to 5% and they wouldn't match or go any higher. When it comes up again, I will be better prepared and will take my business somewhere else if needed!”
“I love love their customer service as well as they understand exactly what we need. They address any and all of our concerns we should have. They inform us of things that we may not have known about.”
“Ashley Martin is an excellent loan officer. Her communications were clear, she was sensitive to my timing concerns, and she guided me through every step of the loan process. I recommend her wholeheartedly and without reservation.”
“I have been using Fidelity personally and for my business for years now. The staff have always been helpful and easy to deal with. I would recommend them to anyone.”
“I love the people..... They always thank me by name and feel more like family then just a Bank. Heather and David are amazing they listen to me when I have a bad and are just there for me to talk to.. Everyone there are great people are now part of my family love you guys ..”
“I’ve had consistently excellent experiences at Woodforest National Bank, and the credit goes to the incredible team. They always go above and beyond. They’re friendly, knowledgeable, patient, and genuinely committed to helping customers. Every visit feels easy and stress‑free because of their professionalism and kindness. They truly deserve recognition for the exceptional service they provide.”
“This location is super clean, professional and very nice. Tia was great at helping me create an account for myself and my daughter. Quick and Easy. Highly Recommend this bank!”
“I just wanted to publically acknowledge how incredible Marinsville First Savings Bank has been...when I purchased my first home 6 years ago they made the process so smooth...to the point where, as I’m currently studying for real estate, it’s amazing to me as I learn about the process myself, how easy they made it for me....I’m refinancing my house that I currently have through them and they have been nothing but supportive and diligent the entire time....anytime I need a document, it’s within hours that myself or another institution has it in hand which has never been my experience anywhere else. (It’s usually multiple phone calls and jumping through hoops or having to just do it myself)Between the 2 banks I’ve been in communication with and the lawyers office...I wish the others communicated half as well as they didIf anyone needs a loan or an account opened...I would definitely recommend going to see Roger !”
“Most of the staff is terrific, and it’s quite convenient. The “Christian” music is nauseating and offensive. One teller is disengaged and perfunctory, but otherwise it’s a good place.”
“Today, I went to Carter Bank to visit about some different account options, as I'm new to the area and looking for a new bank... Chelsie, the Assistant Branch Manager helped me with literally everything i needed... She was so incredibly helpful... If I could give an A++++ I would... She answered all of my questions and helped me set everything up... She was very patient and addressed all of my concerns, helped walk me through set ups, transfers, etc. I would 100% recommend this bank.Thank you, Chelsie, for taking the time and for excellent customer service; it goes a long way...”
“I was with BB &T when it became Truist. At first I was worried about it changing hands, but it seems like the same bank. A few years back I had some issues with my account and they help me resolve it. This branch has always treated me well and been eager to help me.”
“This is THE BEST branch I have come to since my 3 years of being in this city. Brittany, Savanna, Taylor, JaMya, Tamara all have been so helpful everytime. Always attentive and always kind. They answer any questions and handle my transactions for my deposits with no issues. I love this branch and wouldn't choose another. You want amazing customer service than look no further here.”
“Melissa the branch manager and AJ were absolutely amazing. They were very helpful and friendly. Customer service was amazing and I would recommend them to anyone!”
9AM - 5PM
680 S Van Buren Rd, Eden
Banks
“Staff was knowledgeable, professional, and totally service centered. BJ, bank officer, was awesome and super proficient! I was completely satisfied with my experience.”
9AM - 5PM
630 Fagg Dr, Eden
Banks
“We have always had a positive experience at this branch of Carter Bank being customers since Patrick Henry Bank opened in NC. In the past few years in particular, one teller has stood out as above and beyond. Jośe Membreńo is always friendly, professional, accurate and prompt. He very quickly became a “go to” person for help is resolving any issues at the bank. Hopefully management will recognize the positive attitude and work ethic Jośe brings to this branch and keep him front and center representing Carter Bank.”
“I’m not even a member of PACU but I got great customer service from Stephanie (Ruby) Rubio in the Eden office. My former bank was taken over by another company and I couldn’t deposit or withdraw money from my account. Even though Ms Rubio wasn’t able to fix the problem (not her fault) she gave me several options to try, and was very honest about the specifics of the situation. Great customer service. Thank you, Ms Rubio.”
“I've been with First National Bank since they bought out Newbridge and they have been great. Their fraud division has caught issues as soon as anything happened on my debit card. They allowed me to open an account when I needed it the most. Every time I have drove up thru the window everything was smooth. Likewise when I had to go inside. Their app is wonderful. No long waits with either. 5 stars in my opinion.”
9AM - 5PM
238 Church St E, Martinsville
Banks
9AM - 5PM
796 Commonwealth Blvd, Martinsville
Banks
“Always a pleasure banking with the friendly & professional folks at URW!!! Would not go back to a "bank" for anything!!!! LOVE MY COMMUNITY credit union!!!”
“Great experience with First Horizon Bank. Friendly staff, quick service, and everything was handled smoothly. Special thanks to the branch manager for being professional, helpful, and making the visit especially pleasant. Highly recommend!”
“We, unfortunately, were hacked. We drove to Amy's bank branch and she immediately locked out our checking accounts and reissued two temporary debit cards right then. She gave us solid advice regarding freezing our credit information with the three credit reporting agencies as well as advising us on other steps to take to protect our identity. Amy was almost a one stop shop to get the protection we needed. We left feeling much safer regarding the hacker's attempts. Thanks, Amy. You have no idea how much we appreciate you.🌹”