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“Ble Sery, the store manager, at Extra Space Storage here in Lorton took really great.care of helping me out today. Really friendly and professional. The storage is well kept and in a quiet area, can only recommend.”
“Just wanted to call out Max who was very helpful, fun and courteous when I visited a couple weeks ago. He took me for a walk to see various units listed as on a Washington's Birthday sale. Then he was one of a couple folks who called back when I had some trouble with the website. We rented 3 units between 2 families as a result of my experience with Max. Good work, Max. Keep it up. You're a credit to your company.”
“This is not the 1st time im using this facility and the reason coming back on the same property is excellent customer service from Property manager Samina. A very warm welcoming environment and very well organized office. It was a hot day but she took her time to show explain and rent the unit which we really liked it. She offered us all related merchandise and help us to finish all rental. Thanks for all the help from Samina.”
“Mo, the property manager here made my move in easy! She was very knowledgeable about the space and gave me great suggestions. She's also clearly good at managing the facility.
This made me feel like my possessions would be well cared for there. Not all public storage locations are the same... the strong facility management here
makes this five stars for me.”
“Beth and Brittany are so wonderful. They helped me out a whole lot y’all need to come support them. They are so wonderful people here I will always be with them for the rest of my life. I love them. They’re so nice.”
“Jordan was amazing with his professional approach but also very personable. He had great knowledge about rental spaces and prices and was strategic in selecting the right storage space. Great hire Extra Storage! I can see him having his own store! Great job Jordan”
“There’s not much to tell, but selecting the location closest to me was great, move in price was reasonably ok, and the move in went great. Now I’ve just got to get cracking on the emptying part, because it’s not my first rodeo I know how these prices can easily creep up. My son actually procured the storage facility for me because he also stores items at a Public Storage site as well.”
“I visited this Extra Space Storage Saturday and it is so far the most clean establishment I have ever seen. The parking lot, office and the hallways are immaculate i've seen at an Extra Space Storage location, so inviting. The lady at the office was so nice and helpful, I will definitely do business with them again!”
“I recently visited Mini Storage because I was looking for a better and cleaner space to store my household items. This place was extremely clean! The staff is very nice and professional! Tasha was helpful and gave me a tour of the facility! She explained everything in detail! I would recommend this place to all my friends!”
“Michel and his Group were amazing! they were respectful, they made sure everything was good , they were efficient , made sure everything was protected , this was the best moving service I have received in so long many times it was disappointing but this group changed my mind .”
“⭐️⭐️⭐️⭐️⭐️
We had an absolutely fantastic experience working with Joe and his team! They packed our entire home in Maryland and moved us down to Florida seamlessly. Joe was communicative every step of the way, keeping us informed and at ease throughout the process. His crew was respectful, efficient, and extremely careful with all of our belongings. Everything arrived in perfect condition. If we ever have to move again, I know exactly who I’m calling next. I highly recommend Joe and his team for anyone looking for reliable, professional moving services!”
“Shout out to Haileigh! She was very helpful and informative on all the questions that I had on the phone before I decided to rent the unit online. It’s very rare to have good customer service skills on the phone nowadays. Very happy with the customer service”
“Haileigh has been wonderful to work with. Knowledgeable and kind with her correspondence. This facility has great hours, feels safe and clean - extremely well maintained. Lucky to have this nearby.”
“The customer services from Ana is EXCELLENT super friendly and great at explaining everything you need to know about the units and what is best for you. She is a profesional & I will definitely recommend this location to my friends and family thanks to ANA !!”
“Excellent Service!
I had a great experience at this storage location. The store manager was very nice, professional, and helpful throughout the process. She took the time to explain everything clearly and made sure I got exactly what I needed. The facility is clean, easy to access, and well maintained. Highly recommend!”
“Have been taking care of by Singh for three years. He has offered outstanding service each and everytime!. He is prompt on all requests and has even assist me when I had an issue and was out-of-town. He has 10+ stars on my book!!! The facilities are also superb!!”
“Kelly was amazing! She was super helpful and knowledgeable about all my options. She walked me through the information and assisted me in picking the storage room that would work best for me. Great experience!”
“Convenient location and friendly service. Tanya was excellent and very helpful with my move-in and move-out. Would definitely recommend to family and friends for storage needs.”
“I have been using public storage for years and I am very happy with the service. I am very happy with the professionalism of Shy. She is very helpful every time and I come in. She takes great care of her customers.”
“Doing a military move into a smaller house. We needed extra storage space. The manager was really friendly. The price is pretty cheap and has 24/7 access. Call ahead tho!”
“We were thankful to Regency Moving for their care and expertise during our complicated move. They were efficient, careful and extremely professional. The price was excellent and we are happy to recommend them. Really took a lot of stress out of our move!”
“Thank you Felicia for your help. She has the best customer service you can tell she really cares about her customers. She always greets me with a smile it's so warming. The company should be grateful to have someone like her.”
“The lady who runs the Hedges Run Woodbridge VA complex is AMAZING. She is such a kind hearted helpful person. Honestly her talents belong in a much higher customer relations job. Nobody likes paying so much for storing their stuff, most people think it's overpriced, but she simply has a way of making people feel good about using extra space above several closer competing companies. I cannot say enough about her! Extra Space take care of her, she makes your company look excellent! Obviously I have not used her name on purpose because this is a public review.”
“We have kept our travel trailer at Gateway Storage Center in Lorton for 3 years without incident. It is an easy place to get to, via the I-95 or, if coming from Alexandria, via the scenic route along the George Washington Parkway.
The facilities are basic but secure. A video camera at the gate records all incoming and outgoing licence plates, and a card or fob is needed to open the full-height gate. Not only private RV and car owners but also business vans and large trucks use the facility (in separate areas).
"Basic facilities" means johnny-on-the-spot toilets but they are kept clean and supplied with toilet paper. Unfortunately, it also means no water source.
We visited a number of other facilities in the greater D.C., area before deciding this one was the best choice.”
“Smooth experience overall. I forgot my locker numbers and access codes, but staff verified my ID and helped me access my unit without any issues.??
One concern: I signed up for 24-hour access, but my billing details later showed otherwise. Since the front desk closes at a certain time, this could have been a problem if I arrived before/after hours.
Also be aware that “$1 first month” promotions include added fees that bring the cost close to the regular rate, which feels misleading. ?
It’s been two months since my last visit and my belongings are still secure and in good condition, which I appreciate.?
I’m just looking forward to moving them out soon.”
“I want to sincerely thank Brittney at CubeSmart in Dumfries,VA for her outstanding help. She was incredibly kind, patient, and knowledgeable, and made the process of getting a storage unit smooth and stress-free. Her professionalism and willingness to help truly made a difference. I really appreciate her support! Thank you Brittney!!!”
“When I visited to inquire about rental storage units for items in my garage, Singh was incredibly friendly and helpful. He was so patient and answered all of my 101 questions! ? He even showed me the stairs leading to an upstairs unit since I was worried about climbing too many stairs. In the end, I ended up renting a different unit from the facility, but I really appreciated Singh's assistance! If you're looking for storage and don’t require climate control, definitely check them out! ?✨”
“Excellent service! Provides friendly staff members that can always assist and direct you with your needs. Secured access located within convince and provides ready availability. Recommended as a long term customer!”
“Excellent customer service. Very reasonable prices. Love the vibe... Understanding, Humble, caring, and loving STAFF. THANK YOU FOR YOUR HELP AND THE Professionalism. Blessings to you all!!!!”
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“I had an amazing experience with Ana who assisted me with my storage units. Ana was friendly, courteous, and her level of customer service was outstanding. She took her time to address my needs and helped me find a solution. Thank you Ana!”