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“Great customer service throughout the process. Setting up the appointment over the phone yesterday was simple, and the in-person service we received today with Matthew was professional and helpful. He answered our questions and made the rental process smooth and efficient.”
“There’s not much to tell, but selecting the location closest to me was great, move in price was reasonably ok, and the move in went great. Now I’ve just got to get cracking on the emptying part, because it’s not my first rodeo I know how these prices can easily creep up. My son actually procured the storage facility for me because he also stores items at a Public Storage site as well.”
“I recently visited Mini Storage because I was looking for a better and cleaner space to store my household items. This place was extremely clean! The staff is very nice and professional! Tasha was helpful and gave me a tour of the facility! She explained everything in detail! I would recommend this place to all my friends!”
“Michel and his Group were amazing! they were respectful, they made sure everything was good , they were efficient , made sure everything was protected , this was the best moving service I have received in so long many times it was disappointing but this group changed my mind .”
“Shout out to Haileigh! She was very helpful and informative on all the questions that I had on the phone before I decided to rent the unit online. It’s very rare to have good customer service skills on the phone nowadays. Very happy with the customer service”
“Haileigh has been wonderful to work with. Knowledgeable and kind with her correspondence. This facility has great hours, feels safe and clean - extremely well maintained. Lucky to have this nearby.”
“The customer services from Ana is EXCELLENT super friendly and great at explaining everything you need to know about the units and what is best for you. She is a profesional & I will definitely recommend this location to my friends and family thanks to ANA !!”
“Excellent Service!
I had a great experience at this storage location. The store manager was very nice, professional, and helpful throughout the process. She took the time to explain everything clearly and made sure I got exactly what I needed. The facility is clean, easy to access, and well maintained. Highly recommend!”
“Kelly was amazing! She was super helpful and knowledgeable about all my options. She walked me through the information and assisted me in picking the storage room that would work best for me. Great experience!”
“I have been using public storage for years and I am very happy with the service. I am very happy with the professionalism of Shy. She is very helpful every time and I come in. She takes great care of her customers.”
“We were thankful to Regency Moving for their care and expertise during our complicated move. They were efficient, careful and extremely professional. The price was excellent and we are happy to recommend them. Really took a lot of stress out of our move!”
“Thank you Felicia for your help. She has the best customer service you can tell she really cares about her customers. She always greets me with a smile it's so warming. The company should be grateful to have someone like her.”
“The lady who runs the Hedges Run Woodbridge VA complex is AMAZING. She is such a kind hearted helpful person. Honestly her talents belong in a much higher customer relations job. Nobody likes paying so much for storing their stuff, most people think it's overpriced, but she simply has a way of making people feel good about using extra space above several closer competing companies. I cannot say enough about her! Extra Space take care of her, she makes your company look excellent! Obviously I have not used her name on purpose because this is a public review.”
“Smooth experience overall. I forgot my locker numbers and access codes, but staff verified my ID and helped me access my unit without any issues.??
One concern: I signed up for 24-hour access, but my billing details later showed otherwise. Since the front desk closes at a certain time, this could have been a problem if I arrived before/after hours.
Also be aware that “$1 first month” promotions include added fees that bring the cost close to the regular rate, which feels misleading. ?
It’s been two months since my last visit and my belongings are still secure and in good condition, which I appreciate.?
I’m just looking forward to moving them out soon.”
“Excellent customer service. Very reasonable prices. Love the vibe... Understanding, Humble, caring, and loving STAFF. THANK YOU FOR YOUR HELP AND THE Professionalism. Blessings to you all!!!!”
“Vic is always helpful and kind when I need help with my unit. He has a great disposition and always keeps me up to speed whenever I have an issue, His customer service skills are awesome always via phone or in person! I would recommend this location vs any storage company!”
8AM - 5PM
13270 Minnieville Rd, Woodbridge
Self Storage
“Wow. Lots to share. Overall great experience! Sales (Ruffino and Brian) are outstanding in terms of knowledge , support, and problem solving. It is because of them that I would buy another boat from HAMS. Service was a mixed experience for us. Our boat was received without some important elements installed (boat cover); responsiveness was sporadic but ultimately all issues and needs were settled. Julien was thorough and very helpful. Robyn in Finance was very easy to work with! Looking forward to many years of connection. We love our Key West and the fish are now very nervous!”
“I recently used Apple Moving for my military PCS HHG shipment, and I couldn’t be happier with their service. The crew was super professional yet fun to work with, making a stressful process much easier. They worked fast, efficiently, and kept everything clean and organized from start to finish. I highly recommend Apple Moving for anyone needing reliable and top-quality moving services.”
“Candice and Joe are absolutely amazing. We often travel far to use this storage unit location because the service is that good. You will be greeted with respect, kindness & if you have time - a nice laugh to reset your day. Wishing the best for this company. Thank you Candice and Joe!”
“We thought our oversized couch would never fit through the stairwell. One mover paused, measured, and suggested removing a leg — brilliant! They made it look easy, even though it definitely wasn’t. Their analytical mindset saved us from giving up. It’s rare to see such calm professionalism.”
7AM - 7PM
14523 Telegraph Rd, Woodbridge
Self Storage
“My moving team. ? LEMUS DE GUARDA Uncle & Nephew. The Best Guys Ever. Kind, Respectful & Appreciative for business and I was grateful for their time, service and professionalism. They both earned a 100.00 tip, individually. I was lucky to find them.”
“Although I have no complaints with the facility or pricing, there was no human help at the Caton Hill facility on a Saturday afternoon, when I went to check in. I managed to check in by phone and found my unit with the help of another customer. I do appreciate that since my initial complaint, they've reached out to explain circumstances for lack of staff that day, so hoping things will be fine moving forward.”
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“I had a fantastic experience securing a storage unit at this location, all thanks to Felicia. Moving and finding storage can be incredibly stressful, but she was absolutely amazing to work with. Felicia was incredibly patient, knowledgeable, and accommodating with all of my questions, ensuring I got the exact space I needed. Excellent, top-tier customer service!
Highly recommend this location!”