Shentel, a telecommunications company, is known for its great service and dedicated field technicians. Customers praise the company's workers for going above and beyond to find permanent solutions to technical issues, and for their friendly and professional demeanor. Despite some complaints about poor service and high prices, including data caps, the company's saving grace is its skilled technicians, like Robbie, who take the time to educate customers and provide personalized solutions. Overall, Shentel is a company that strives to deliver a positive customer experience, with fair and competitive pricing, and a team of hardworking professionals who are committed to resolving any problems that may arise.
Over priced for the worse connection I could pay for 40$ 200mbps from tmobile and somehow it will be faster then a gig per second with Shentel please boycott this company out of existence
March 2026
Absolute joke of a company. Horrible service, additional fees on everything. Created a monopoly in the valley and is out to screw every customer they have. Cancelling service and using satellite for internet and will live without a landline.
November 2025
Mary Shields was probably one of the most polite, professional, and efficient customer service agents I've ever spoke with.. Id recommend her to anyone needing help with anything on their account. She was phenomenal!
