Shentel, a telecommunications company, is known for its great service and dedicated field technicians. Customers praise the company's workers for going above and beyond to find permanent solutions to technical issues, and for their friendly and professional demeanor. Despite some complaints about poor service and high prices, including data caps, the company's saving grace is its skilled technicians, like Robbie, who take the time to educate customers and provide personalized solutions. Overall, Shentel is a company that strives to deliver a positive customer experience, with fair and competitive pricing, and a team of hardworking professionals who are committed to resolving any problems that may arise.
Mary Shields was probably one of the most polite, professional, and efficient customer service agents I've ever spoke with.. Id recommend her to anyone needing help with anything on their account. She was phenomenal!
February 2025
customer service has always been great when I call but they have a monopoly over the valley. If someone knows of another provider please lmk!
February 2024
Great service, great customer service and field technicians, workers go above and beyond to find a permanent fix for when technical issues arise, fair and competitive pricing. Highly recommend!
