Smarmy customer service. When you call, you are asked to take a survey after the call. If the customer rep thinks you are unhappy, he/she will cut off your call at the end of the conversation, so you can't take the survey.They should be recording the calls for quality control instead of relying soley on surveys.
June 2020
Customer service lacks...don't ask for help as the answer is not let me find someone that knows or let me check...its that's out of my specialty...
May 2020
This home Depot is well stocked but poorly managed compared to others in the area. I had some online order with everything in stock. It took three days for them to fill the order and then when I was notified to pick it up, they had misplaced it and had to pull it again. Try Fairfax Circle. Much better service.
