M&T Bank receives strong praise for its in-person customer service at the Merrifield branch. Staff are described as patient, attentive, knowledgeable, and great, providing excellent help. The lobby is noted as nice. However, significant criticism is directed at corporate policies and online banking, which are called primitive. The process for handling fraudulent charges is reported to be slow. Some customers express frustration with check-cashing policies, finding them inconvenient. Despite corporate shortcomings, many customers maintain their accounts specifically because of the exceptional local branch service.
I would like to thank Maggie for such a great customer service. She's very patient, attentive, knowledgeable, and an asset for this branch. Thank you for your help!
November 2022
Nice lobby greater. Other than that, they are afraid to cash a check drawn on their bank! My trip to this bank was a waste of my valuable time!
February 2022
I was greeted right away and George took care of everything I need to set up a new business account. Glad to be a new customer!
