Truist has temporarily adjusted its services to prioritize health and safety, offering teller services mainly through drive-thru lanes, with in-person visits by appointment only and some branch closures. Despite these changes, customers have praised employees for their helpfulness and professionalism. One staff member was described as friendly, caring, and dedicated to doing the job correctly, while another was recognized for being knowledgeable and patient, even staying late to assist with account setup. However, some customers noted operational challenges, such as a busy manager and cashier managing multiple customers simultaneously, which affected their experience. Overall, staff efforts are appreciated, but there are concerns about staffing levels during busy times.
