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“I have been a patron of On Second Thought for over 5 years, and I have stumbled over incredible finds, both houseware and clothing. However, I have to express two critiques that have impacted my patronage. Firstly, I find the decision to not have a customer bathroom in the new location to be a significant issue. When your location is isolated and requires a car to access, a bathroom is a way to improve customers’ shopping experience. I have on numerous occasions had to cut shopping trips short or pass on items I was excited to buy as I needed to leave to go to the bathroom and wasn’t able to go back. Secondly, I have noted that almost every employee is dismissive and brusque. I have on many occasions felt as if they are resentful or angry at their customers and I have stopped consigning and instead just buy as I find the judgment I have experienced from those sorting through my items stressful. I love the offerings of your store, but the customer service and atmosphere elements could be improved.”
“Love the layout of this location! As with the location on Forest Rd., the people here are always friendly, and they have a decent selection of men’s clothing (every thrift store I’ve been to definitely leans more into the women’s section ??♂️.) Found a few things to bring home and will absolutely go back :)”
“Finally, a thrift store that has good prices and tests their electronics. Store is very clean and organized. Why waste time and money at goodwill for items that aren't tested or cleaned when you can come support mission thrift for guaranteed decent items?”
“The ladies at checkout were very nice and helpful. There was a good selection of clothing and household items. I came in looking for just a simple, low-cost night stand and I found one. $4. Took it home and hit it was some wood spray paint (by my own choice not because it needed it). Worked our great. Left with a lightly worn pair of Nike 270's as well for cheap.”
10AM - 7PM
22103 Timberlake Rd, Lynchburg
Thrift Stores
“It's the best goodwill in the area. This is counting the 3 in Lynchburg, one in Bedford and the one in Madison. The staff is really kind and helpful, and the place is cleaner.”
“Nice bargains and staff as usual with this brand. Spacious and clean store. the money for roundups actually goes towards the programs at that store and locally. Don’t forget to sign up for the loyalty program.”
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“I really enjoy this 2nd hand store. One of the few that has a yarn bin! Clothing is well organized, good variety, and good range of shoes. Very well organized. They are often very busy- don't be surprised if you need to park next door and walk over during their peak hours. Every staff member I've talked to has been very nice.”