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“First Bank & Trust is unmatched in their customer service to everyone, especially business customers! They are so accommodating and always kind and friendly. Their staff goes above and beyond for their customers to make them feel valued and treat them like family. I am so grateful for this wonderful hometown bank!!!”
“Our family has multiple accounts with First National. We LOVE the people in the Forest branch. You can always count on them for a smile and great conversation. Anytime we have questions they are right on top of getting us answers. By far the best banking experience!”
“My father was telling me he was frustrated with his "other" bank because he the drive thru lanes were always closed or backed up. He also did not like the way they treated him when he had questions or concerns, so I recommended Bank of the James. He moved all of his accounts over and is so happy to have "good customer service" again!”
“This merger has been a complicated, unnecessarily difficult nightmare, but Breanna here at this location was a diamond in the rough. After five (5) phone calls to VACU and over 6 hours on hold, no one could figure out why my mobile banking would not work. Gave Miss Breanna 1 hour and she solved the case and was friendly while she did it. Thank you!”
“Every Atlantic Union personal visit to this Office branch has been prompt, courteous, and with the utmost profession manner of any Bank experience I dealt with in my 50 years of Banking.”
“Though our appointment time did run a little behind, we had a very good experience with Becky. She was efficient and great at her customer service. The front tellers are also kind and seem happy to help.”
“I have been using this bank Truist (17923 Forest location) for over 10 years, and I can confidently say that the service has always been excellent. Lisa has consistently been incredibly helpful, professional, and kind over the years. She truly goes above and beyond to assist customers and make every interaction pleasant.
Last week, Rob Blankinship helped me resolve a fraud issue, and I am extremely grateful for his patience, professionalism, and dedication. He took the time to explain everything clearly, stayed calm throughout the process, and made a stressful situation much easier to handle.
Thank you, Lisa and Rob, for genuinely caring about your work and for always putting customers first. It is people like you who make a real difference and give this bank such a great reputation.”
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“Bianca and the Bank of the James Mortgage Team have helped me a number of times over the years. Bianca takes the time to communicate so well, staying in touch throughout the entire process, and always does everything she can to make sure everything goes through as easy and quickly as possible. Perhaps most important is having the confidence to know that she is always there when a question comes up, really establishing the personal relationship as opposed to making me feel like just another number. The biggest \"thank you\" to Bianca and Bank of the James!”