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“First Bank & Trust is unmatched in their customer service to everyone, especially business customers! They are so accommodating and always kind and friendly. Their staff goes above and beyond for their customers to make them feel valued and treat them like family. I am so grateful for this wonderful hometown bank!!!”
“Our family has multiple accounts with First National. We LOVE the people in the Forest branch. You can always count on them for a smile and great conversation. Anytime we have questions they are right on top of getting us answers. By far the best banking experience!”
“My father was telling me he was frustrated with his "other" bank because he the drive thru lanes were always closed or backed up. He also did not like the way they treated him when he had questions or concerns, so I recommended Bank of the James. He moved all of his accounts over and is so happy to have "good customer service" again!”
9AM - 5:30PM
16955 Forest Road Ste A, Forest
Banks
“Every visit I've had at the Forest Virginia location.Has been stellar! The staff is always pleasant, knowledgeable and helpful.I've always had a really great interaction with the representatives and always greeted with a smile.I've been a member for sometime and unlike other banking institutions.Instead of cutting services. Member One has added more to make banking easier for the customers.Thank you for making me feel important.Michael Boyd”
“Every Atlantic Union personal visit to this Office branch has been prompt, courteous, and with the utmost profession manner of any Bank experience I dealt with in my 50 years of Banking.”
“Though our appointment time did run a little behind, we had a very good experience with Becky. She was efficient and great at her customer service. The front tellers are also kind and seem happy to help.”
9AM - 5PM
17923 Forest Rd, Forest
Banks
“I have been using this bank Truist (17923 Forest location) for over 10 years, and I can confidently say that the service has always been excellent. Lisa has consistently been incredibly helpful, professional, and kind over the years. She truly goes above and beyond to assist customers and make every interaction pleasant.
Last week, Rob Blankinship helped me resolve a fraud issue, and I am extremely grateful for his patience, professionalism, and dedication. He took the time to explain everything clearly, stayed calm throughout the process, and made a stressful situation much easier to handle.
Thank you, Lisa and Rob, for genuinely caring about your work and for always putting customers first. It is people like you who make a real difference and give this bank such a great reputation.”
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“Bianca and the Bank of the James Mortgage Team have helped me a number of times over the years. Bianca takes the time to communicate so well, staying in touch throughout the entire process, and always does everything she can to make sure everything goes through as easy and quickly as possible. Perhaps most important is having the confidence to know that she is always there when a question comes up, really establishing the personal relationship as opposed to making me feel like just another number. The biggest \"thank you\" to Bianca and Bank of the James!”