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“Bought an appliance from Gateway Appliance and honestly had a really good experience. The workers were friendly and helped me choose the right one without rushing me. Prices were fair and the appliance works perfectly. Delivery was on time and everything went smooth. Definitely coming back again and would recommend them to others.””
“I bought a woodstove from this company in 1989. It finally got to where it was not serviceable. I just had a new one installed by Brandon and Rich. A true credit to this company. They took their time. They were very careful with my house. True craftsman. I surely would do business with these folks again if I needed anything.”
“EDIT: The owner reached out to me, scheduled a technician to come out, and brought me replacements for both the washer and dryer! He apologized about the way I was treated and agreed that this was unacceptable. Great guy for reaching out and making this right. I will definitely continue to shop here in the future.Spent 500 bucks on a GE Washer and dryer, top load. Got home, an hour away, plugged the dryer in and it didn't work. Called and complained and they told me I could bring it all the way back to have it fixed and that was my only option. I investigated the issue myself and found the start button to be bad. Fixed that, hooked up the washer, and discovered that the hot water doesn't work. Ran an empty load with cold water before I tried to wash clothes, and you wouldn't believe the nasty gunk in the tub after only 5 min of washing (picture attached) I have several other appliances I will be shopping for in the near future and it definitely won't be from here. It's ridiculous to have to drive 2 hours round trip, plus possibly having to leave it behind to get repaired and then have to come back again to pick up items that you just purchased. You would think these things would be thoroughly cleaned and tested before sold but they obviously are not.UPDATE: the second wash in and the machine will not fill up with water. Fills for 5 seconds then stops. When you open then close the top it will fill for an additional 5 seconds then stop. Filled manually so i could finish this load and then discover it also doesnt spin, so now my bedding is wet and cant dry it. This all should have been discovered if the items were actually tested before being sold”
“Great place. Got my washer here 3 years ago- works fabulous. Just bought a dryer, very happy with it, has 1 year warranty. They deliver, install and remove the old broken machine. Excellent prices. Dont have to deal with overpriced and lousy service of the Big Box stores, also a plus.”
“We couldn’t have expected a better experience planning and designing our new on-suite. Christine Johnson, Fredericksburg VA, helped us with everything from start to finish! Thank you Ferguson for your excellent customer service!!!”
“Placed on order foe concrete stepping stones online. They were ready for pick up right away, went in the store and a beautiful woman helped me at the pick up desk. She called into the back, Conner came out with them and helped me load them up.
The whole experience was really seamless, great customer service!!!!!”
“I have to give these guys 5 stars, delivered a couch love seat and ottoman tonight for us and communication was top tier from everyone and the delivery drivers were very professional and respectful of our property and belongings. Best experience we have had in a long time.”
“I needed some propane tanks filled for my camper short notice, there Guy had already left, but they were able to give me some other choices that were very close by, their competitors. I appreciated that, good customer service by the lady who answered the phone. If I lived in the area they would be a place I would go for propane. It's not always about the price, sometimes it's about the service you receive.”
“Abigail has excellent customer service skills and always treats customers with kindness and respect. She was a great help to me today, and I truly appreciate the way she handled everything so professionally and respectfully.
I’m grateful to have had her assistance today. Thank you so much, Miss Abigail, for your wonderful customer service! God bless you.”
“Best store ever! Superior customer service and the nicest associates. Special thanks to David for his help cutting some plywood for me and the associates (whose name I didn't get) for picking beautiful boards and helping me load. I love shopping at this store and they have a customer for life.”
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“Had a great experience working with The Carpet House Design Center and specifically, Sauni Lukhard! Sauni was very easy to work with, very friendly and accommodating! She took great care of me through the entire process and gave me a great price. Her team's flexibility worked hard to meet my tight schedule constraints. Finally, the installation team worked well together and made our home look outstanding! Thanks to all who made this work out so well!”