Verizon offers mobile, 5G home internet, and business services, with options for online orders, in-store pickup, free 2-day shipping, and same-day delivery. The customer experience varies significantly. Some reviews report major difficulties, such as a fraudulent account label requiring hours with multiple people to resolve. However, many highlight exceptional in-store service that retains customers. Staff members are repeatedly described as fantastic, helpful, dedicated, knowledgeable, patient, and thoughtful. Specific employees are noted for providing the best customer service, working diligently to meet needs, apply discounts, save customers money, and ensure they understand their products. These positive interactions are credited as the best experience with Verizon, preventing switches to other carriers and earning sincere appreciation.
My husband & I went to this Verizon store ,bc his flip phone never worked right and had to upgrade to another flip. While he has Parkinson and I've had eye surgery neither of us knew how to transfer his contacts from the old phone to the new one. A very sweet gal by the name of Patrica Brown was kind enough to go the extra... read full comment
July 2024
They seem to always be friendly, seem to be very knowledgeable. I wish their services were a little cheaper but they're no different than any other mobile service other than they tend to work better in the area that I am
February 2024
Helpful staff but some need more training on available Verizon services.
