Hardware Stores in Gainesville, VA

“This a particular review for Gavin, Head Cashier @ Lowe’s Gainesville VA. While I went through a difficult, arduous process trying to get a refrigerator that didn’t have a defect or damage, Gavin worked with me to exchange and upgrade refrigerators to find one that kept my food cold and didn’t have other defects. Lowe’s uses an outside contractor for deliveries which has known issues; however, in the future Lowe’s may return to an in-house delivery system. Back to Gavin, he has super professional communication skills, including listening carefully to the issues and working to find a mutually satisfying solution. I was pleasantly surprised at how at ease he is communicating with older customers. And his work ethic is amazing; whenever there is a frustrated customer, Gavin is called in to assist. He’s super busy, helpful, and kind. It makes me feel confident about the next generation if they are anything like Gavin.”

“Best service I've had in awhile. These guys know there stuff and will help you the best way possible. Johnstone is a great place to buy good quality products. I highly recommend them.”

“I have been shopping at this Lowe's for about 7 years. Yesterday I had the pleasure of working with an employee who far exceeded my expectations Mr. David Corona. I'll start off by sharing a not-so-good experience shortly before David arrived: I was in the lumber section needing to buy some of the biggest and heaviest posts they sell (6x6x16') and noticed that they had parked a forklift in front of the section holding the posts. Two employees were walking by me when I flagged them down and told them I need to get two of those huge posts can you please move the forklift. One of them jumped in the forklift, backed it up, and to my shock they both just walked away leaving me to lift a 6x6x16 post by myself onto my lumber cart (mind you these posts are about 150 pounds or heavier if they are still wet). I started to try and wrestle one on my own and about 30 seconds later David Corona came walking around the corner, saw me, and immediately asked if he could help me load the lumber to which I graciously accepted! This in and of itself was excellent customer service, especially after being left by two other employees who could have easily helped me but Mr. Corona wasn't done, he insisted on staying with me the entire time as I continued to load other smaller pieces of lumber for my project - even after I told him that the smaller pieces I should be able to handle by myself - he kept with me and made it a lot faster and easier to pick out good pieces of lumber and get loaded up. He then accompanied me to check out and helped me load everything on my trailer. 5-Star A+ customer service, this guy needs a bonus or a raise - he has good character and great work ethic. Lowe's, do yourself a favor and don't let him get away - get him promoted and working up the ranks as he will be a valuable asset.”