CarMax in Richmond, VA offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want all in one place. The car buying experience is designed to be simple and enjoyable, with no haggling or pressure. Customers have praised the friendly and personable sales crew, highlighting the enjoyable service they received. While some reviews mention that prices may be slightly higher, buyers appreciate the ease of the process, from reserving vehicles online to completing paperwork. However, there have been concerns regarding delays in vehicle registration and communication issues. Overall, CarMax aims to provide a hassle-free experience for buying and selling cars.
I worked with both Shaun Franck and Bobby Collett to buy my Chevy Blazer and I was super pleased with their service!! Great guys, funny and personable.
July 2024
Great sales crew but to be honest the cars are a bit overpriced buy I paid the overprice because I wanted particular options.
July 2024
From reserving the vehicle online to completing the purchase paperwork, our experience was simple and seamless. We are actually looking forward to our next car buying experience with Carmax; something we've never been able to say about any other dealership! Shawna N., our associate, made the experience so enjoyable and... read full comment
