CarMax in Richmond, VA offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want all in one place. The car buying experience is designed to be simple and enjoyable, with no haggling or pressure. Customers have praised the friendly and personable sales crew, highlighting the enjoyable service they received. While some reviews mention that prices may be slightly higher, buyers appreciate the ease of the process, from reserving vehicles online to completing paperwork. However, there have been concerns regarding delays in vehicle registration and communication issues. Overall, CarMax aims to provide a hassle-free experience for buying and selling cars.
We had a wonderful experience from start to finish. Shoutout to Mara for her patience and professionalism. A true asset to the CarMax organization!
May 2026
Had a great experience. Sales person welcoming and knowledgeable.
May 2026
Yaimara Treto (Mara) made everything fast and easy! She called me before I came in to make sure I knew what paperwork to bring and she suggested I call my bank to increase my daily limit. Everything went smoothly and I love my vehicle!! Thanks Mara!!!
