Richmond Import Service has built a strong reputation as a trusted import specialist with over 20 years of experience serving drivers in Glen Allen, Short Pump, and the Greater Richmond area. The shop caters to owners of Toyota, Lexus, Honda, Acura, and other JDM vehicles, offering dealership-level expertise combined with honest and personal service in a locally owned setting. Customers appreciate the team’s skill and honesty. They have successfully handled a wide range of services, from precision frame repairs to scheduled maintenance and advanced diagnostics. Many reviews highlight the professionalism and knowledge of the mechanics, with some customers noting that Richmond Import Service is the only shop they trust for specific vehicles, such as older Land Cruisers. The staff is known for their quick turnaround and fair pricing. For instance, one customer was pleased that repairs on their Acura TL were completed efficiently at a reasonable cost, saving them a significant amount compared to dealership quotes. Others praise the shop’s honesty, noting that prices can drop when parts cost less than initially quoted, reflecting a commitment to fair dealings. However, some reviews mention occasional issues with communication, especially regarding repairs and reimbursements. Despite this, the overall consensus is that Richmond Import Service provides quality work, reasonable prices, and excellent customer service. Many customers plan to return for future repairs, trusting the shop's expertise and integrity.
Picked up a huge chunk of metal in my tire. They tried hard to patch it, but determined it wasn’t possible. I really appreciate their having tried. Really nice folks.
January 2025
Customer service is top tier. ASHLEY is very helpful.
November 2023
We cannot say enough about the great work Richmond Import Services provided us. The dealership had put a DOA sticker on our 2010 Lexus, but Richmond Import brought it back to life. We jokingly asked that they "save our car" and that's exactly what they did. We are so grateful.Services: Auto engine diagnostic
