Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through their Rite Aid Rewards loyalty program. Rite Aid's mission is to improve the health and wellness of their communities through engaging experiences that provide customers with the best products, services, and advice to meet their unique needs. Customers confidently choose Rite Aid first for their everyday health and wellness needs because they consistently understand and exceed their expectations. Customers have praised the exceptional service and going above and beyond at the Rite Aid Pembroke Store #1889 on Pembroke Ave. in Hampton, VA. When the Rite Aid closest to a customer's house did not have the courtesy to call and let them know they did not have Tamiflu available for their 10-year-old son who was at home miserable, the staff at Pembroke Store #1889, including Ms. Toni Owens and Lorena Reid, were able to have the prescription ready in just 10 minutes. The customers found the staff to be professional, courteous, and extremely helpful, and they will now travel the extra couple of miles to be serviced at this location instead of the one closest to their house.
There is never a long line to pick up my medications unlike when I have to pick up my medications at Walgreens on Mercury Blvd. I am going to see if I can get all of my medications switched back to Rite aid. I only use Walgreens because of my insurance.
November 2022
They had my prescription for 5 DAYS with no call or text to me telling me it’s ready. I get there and it’s the generic brand even though my doctor put on there I have to have name brand
September 2021
They are NOT rude at all ! They're overwhelmed that's what. So please be as nice as you can. Yeah, and I think as a general rule they cannot answer the phone these days. You'll have go and ask the time your script will be ready. Be nice, please.
