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“Needed to prequalify for an auto loan so I met with Kathy Scott in the morning and by the end of the day she had called me with our qualification details. She's been helpful through the entire process and always responds to my emails timely. I'm so happy to be able to walk into the branch and get help whenever I need it. Highly recommend working with Kathy.”
“My experience at Call Federal is always positive, no matter which branch I visit. I primarily visit the Mayland Court location now, and previously was a regular at the Hancock Village location. All the employees are quick to respond with a smile, are very knowledgeable and helpful!”
“I must say, This location is the best. Ms.Rolanda and Rosa are amazing. If details are needed I would disclose and in return they should get a promotion. I really appreciate the help and advice you both gave me in my time of need. Thank You both so much!”
“Personal Banker Justin Peck is one of the most efficient bankers I have encountered. During the process of navigating a substantial fraud issue with multiple moving parts, Justin’s attention to detail was exceptional. His knowledge of the process steps and the ability to thoroughly communicate the required actions was invaluable throughout the resolution process. Additionally, his calming demeanor and clearly discernable desire to assist clients exemplifies a level of customer service not often encountered. I truly appreciate his outstanding service which should be commended on all fronts.”
10:00 AM - 8:00 PM
15085 Capital One Dr, Henrico
Banks
“I came in just to grab a cup of coffee and found myself interested in the logistics of cafe/banking. That is when I asked Nguyen an, ambassador, to explain to me how things work in this environment. She was gracious with her time and would ask me questions about my banking. I'm short, you can teach an employee how to push buttons. But you can not teach them personality, and she has it in Spades.”
“Paige is the saving grace of this institution! She truly makes me feel like I have a human interaction with this bank - she has been very attentive & followed through with a big fraud issue. So many times I have hit walls and see a general lack of accountability with big banks. Thank you Paige! Better customer interactions like this is what keep people around!”
9AM - 6PM
8001 W Broad St, Henrico
Banks
“We recently moved our banking to C & F on our attorney’s recommendation of their trust management. The customer service and friendliness at both the Patterson Ave. and Lauderdale branches was refreshing. During my first visit to the West Broad branch today, I was just as pleased with the experience. We look forward to all our future C & F banking.”
“I had a lot of issues trying to refinance my car until I got with Stephen Richardson, he was beyond helpful and cordial and got everything straightened out for me. Definitely go to him if you’re having issues at the bank”
Open 24 hours
7801 W Broad St, Henrico
Banks
“I dont know why everyone giving 1 star to this places they really having a good customer service, they always nice !.This is the best wells fargo branch i have been in.”
“Extremely helpful employees! I am new to financial business as a young adult, and just recently learned that not all ATMs take coins. Payton was extremely helpful. I did need a bit of additional help after jamming the ATM, but the person I spoke to over the phone was able to help me very efficiently! I feel very comfortable in my choice of financial institutions!”
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“Jennifer G at Dixon Powers Dr helped us a lot. She listened to us and got us a better rate on my truck. It saved us a lot of money. Thank you Jennifer G for being nice and being there to help. She is the BEST”