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September 2025 by David Beasley
This company is a complete joke when it comes to honoring their warranty. I brought them a battery that will not hold a charge, and instead of replacing it, they brushed me off and just recharged it. I told them multiple times the problem isn’t getting a charge, it’s that it won’t keep one. A week later, the battery is dead again. When I called, they basically told me too bad—as long as they can put a charge on it in the shop, they consider it “good.” Their so-called solution? Keep wasting my time by bringing it back over and over for another temporary charge. That is NOT honoring a warranty, that is refusing to stand behind their product. Terrible service, zero accountability, and a waste of money. I’ll never buy from them again, and I’d strongly recommend others stay far away.
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August 2025 by Whitney Wall
Randi provided excellent customer service!!
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August 2025 by Dino stiger
Very pore customer service. Even though they finally honored the warranty they still gave me a very hard time. I will not be going back after the way i was treated.
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July 2025 by Phillipe Hue
They have so many great batteries to choose from as well as installation services that the staff is so busy you will have to wait 20 or 30 minutes to pick up an order
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July 2025 by Danish Jaffer
You pay more for convenience.
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June 2025 by Erin Elliott
Amazing service above and BEYOND!! Will always be a loyal customer at this location.
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April 2025 by Peter Hulth
Bought battery online to pickup in store same day. I brought old battery to get core refund and 2 extra batteries to recycle. Clerk was SGRIFFIN2 I gave him old one and showed my order recept
I said, can you refund core charge for this?
Yeah no problem I'll take the other 2 from you too. He said
I ask, is this battery already filled up? Yes he said.
So I expected to see a $10 refund show up in my bank account but it never did. I went to plug the new battery into charger and it had no electrolyte fluid in it! So I paid $10 extra, gave them my 3 battery cores and they gave me a unusable battery.
I went to Mechanicsville for the refund. PHARMON was a nice guy and couldn't believe W Broad gave me a dry battery. He was very apologetic and gave me a refund for battery and core
My next battery will be purchased from a motorcycle shop, local or online
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February 2025 by Frank Mayosky
Staff was courteous and prompt w online order . I ordered wrong terminal type and technician switched out with no problem. First time using Battery+ and was pleasantly surprised. Old reviews complained about the customer service, but they were very helpful and nice
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January 2025 by William Simms
Bought alot of batteries from them, probably will go back to Walmart/auto parts stores. Guy behind the counter was cool, manager not so much. Returned a battery that was bought few months ago that failed to start my generator when needed during the snow storm. I checked it with 2 different chargers and it failed to work. It tested 7 to 8 amps when I got there and after explaining everything to the manager, He tells me they have to have it for up to 5 or 6 hours to confirm its bad. I don't live near the store and the battery is for back up power. Should have been an easy return like I've had at Walmart/autoparts store with similar products. They lost my business over forty some bucks. I owned a business for over 30 years, gotta take care of your customers needs!
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December 2024 by Kevin Stanberry
They have just about any battery there is. So good selection. The staff is so so... Training would help, as well as good management.
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November 2024 by Sean Callahan
Great location with everything you need for batteries, bulbs and more. Car batteries, key remote batteries and all other types of bulbs and items for home or office. Steve took great care of us for getting batteries for medical beds we neeed and helped us find the correct models and load us up. Great service, staff and prices! We will be back - thank you!!
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November 2024 by Steph P (Mom53)
Always have good service at this location. They always have what I need today. In particular I needed a car battery and Trevor did an amazing job installation went quickly And was very pleased with Trevor's knowledge
I also had a good experience the day before on the phone with Randi I hope you continue to keep them at this location
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August 2024 by Dennis Watson
Good service, very reliable.
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August 2024 by Charles Robertson
Great sale representative that helped quickly and without upselling. A great solution was provided based on what we were asking for.
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August 2024 by Perry Jones
Batteries Plus is awesome. I have an unusual battery for a 1990 Mazda Miata. It's about 1 yr old. I was expecting a "prorated" battery process. To my SUPRISE, I left with a brand new battery!! I was most impressed at the efficient service from the female staff person! Great folks and super experience!! Thanks Battery Plus!
