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March 2024 by Josh Shipp
Unable to complete the simple task of correctly replacing a battery in a keyfob. Avoid.
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March 2024 by Scott Mallory
Great service and friendly staff.
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February 2024 by John Crigger
Joe is always great and is also very knowledgeable. The store is great about calling when an order arrives, too. If you're not getting a call, it might be your spam filter, so don't blame them. :) Thanks for everything.
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January 2024 by Denise Williams
I went to the store to try to replace a rechargeable battery for my very old ophthalmoscope. Austin waited on me and was very nice and friendly. Even though Batteries Plus did not carry this battery, Austin took the time to look up phone numbers for medical supply places in Richmond that would carry the battery. Excellent Customer Service!
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January 2024 by Willie Broyles
They repaired my daughter's iPhone screen?great job!!
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January 2024 by yan carlos D
Excellent service most of all the night shift very helpful
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January 2024 by Smiled Upon
After replacing my mother’s key fob battery for her car with a bad battery Steven was very rude and even accused her of lying and saying they never sold her that battery. He said she was being dishonest. When this is the only location that she ever goes for her batteries. Needless to say we won’t be back here for this type of poor customer service. Perhaps if he was on the floor more than he is in the back room he could remember a face from a couple weeks prior.
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January 2024 by JD MAC
This is the second time I've been to this location and they are the coldest, rudest staff I've EVER experienced! After standing in front of the guy on his computer at the front counter for a couple minutes without his ever looking or saying a word to me, another person can in and got the very same treatment. No acknowledgement we were standing right there in front of him and without anyone else in the store he never even looked up!!! I finally left and still he didn't bother to say anything! JUST PLAIN RUDE staff at this location.
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December 2023 by Joey Phillips
Awesome staff!!
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December 2023 by George Wills
Friendly Staff, wide selections and reasonable prices
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November 2023 by Anne Hooker
Great customer service. Ordered online, my battery was waiting for me when I arrived. The staff answered all my questions.
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October 2023 by Rachel Bickford
Joe was incredibly knowledgeable and helpful. He walked me through creating a business account and helped me find the exact thing I needed from the inventory. I am very impressed with the customer service and follow up with the business account. We will absolutely be going to this location for all our battery needs.
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October 2023 by Jenny D
Batteries plus is the consummate business of good manners, good service, and great products. When you can’t find a particular battery, etc. Batteries plus is the place to go. Don’t even bother with other companies because this company will keep you in tiptop shape forever.
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August 2023 by Chad Meister
Joe was great! I ordered a battery online for my car and arrived at my installation time, and was done with the whole process in about 10 minutes.
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August 2023 by Lisa Goodwin
Joe, the store manager, is fantastic. Last fall, I called to buy AGM batteries after having just bought an Interstate set somewhere else that failed. He offered to try to charge them first and was willing to take them out of my custom van. That process took over 45 minutes. Joe was patient and kind. He determined they were holding a charge and put them back in my van while I waited. Now 9 months later, they aren’t working properly and Interstate will not replace them. So of course, I called Joe again to order them. He installed them for me yesterday overcoming plenty of hurdles including the wrong nuts being sent with the batteries. It took alot of his time and effort. He was patient and cheerful the whole time. I am impressed with his customer service and dedication. He shows commitment and care that is rare these days.