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“Went there looking for a pre built desktop. The staff was really amazing, answered all my questions and gave me recommendations on why I should change some things in the config I was looking for. I ended up buying a computer meeting perfectly my needs. Thanks for your patience regarding my questions and the great service ! (keyboard and mouse also coming from the same Microcenter)”
“I’m writing this in response to the review left by James Steel. With all due respect, it’s frustrating to see someone constantly complain about something as minor as music being played by store staff. These employees work long shifts and use music as a way to stay motivated and keep a positive atmosphere while doing their jobs.
As someone who also works in retail (at FedEx), I can say from experience that music makes a real difference during tough hours. It’s not unprofessional—it’s human. These are likely young workers just trying to get through their day. There’s no need to make their jobs harder with unnecessary complaints.
For the record, I’m not connected to Best Buy in any way—I’m just a regular customer. Every time I visit this location, I’m met with helpful, friendly service. I recently picked up an OLED TV, and the staff went out of their way to assist me with loading it into my car.
Let’s cut workers some slack and focus on what matters: good service and helpful support—which this store delivers every time.”
“I had an issue with my trucks car audio. After a few bumps getting in touch with the store ( Best Buy corporate please allow direct calls back into the store) James The GM took awesome care of me and my truck. Thx!”
“This review is to recognize the great job done by Earl in repairing the arrow key on my MacBook Pro. He was able to reattach the fiddly little rubber bit that had come loose, as well as the key itself. He provided a clear and straightforward explanation of the repair and cautioned me that the key might feel slightly different from the others, but the key's functioning has actually improved with usage since the repair, and it's just like the other keys. Fantastic work!”
“Best one I've ever been to. They had exactly wat i was looking for based off online lookup, that's rare. Also counter staff was happy and helpful, I dont go to best buy because its coldhearted there but this day was a good day.”
“Kass was incredibly helpful in resetting my sister & I’s laptops with the upmost patience & kindness. She had a solution & explanation for any question we had. We left the Apple store feeling relieved, at ease, and having gained more knowledge!! Kass is the best!!”
9AM - 6PM
23035 Douglas Ct STE 101, Sterling
Computers
“John Bailey and team took care of me. I had a 14 year old hard drive that was on life support. Within 24 hours he was able to save the data and upgrade my desktop. It was a close call, but they were fast, friendly and affordable!”
“I'm extremely satisfied with the service these guys provided for the broken fan on my laptop. Embarrassed to admit I started in a line at Best Buy and landed here after a search for a nearby computer repair shop. They were awesome - easy transaction, done in 2 days.”
8:30AM - 5PM
19886 Ashburn Rd, Ashburn
Computers
“I got my FBI Record for a visa application processed through their ID Vetting service, and I was very impressed with the service I received! I was under a tight timeline, and when I called to check in on my application, they were super kind and responsive. Even though my mail to them was delayed, they were able to process my application very quickly and sent me a physical copy of the FBI Record on security paper [some other companies on the list of FBI-approved companies only give an electronic copy]. I definitely recommend using them if you need an official FBI record or similar services!”
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“I received very helpful information, hands-on guidance, and technical guidance for my Lenovo which involved detailed examination and assessment. Due to the computer's terminal (!) problems, I chose to buy a new Lenovo from FaTech. Vladimir provided extensive support in helping me set it up and work through installation issues. I would strongly recommend this small business -- it helps immensely to talk and work with one person and not get redirected to multiple people. Very reliable and professional!”