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“Had a bit of a chaotic start when I was given the wrong laptop at pickup due to a mix-up. When I came back to swap it, the original model wasn’t even in stock/mislabeled. It was a huge headache, and honestly, it felt like I wasn’t being taken seriously until I looped in corporate.
Once corporate was involved, the store manager, Bryan, stepped up and went above and beyond to make things right. They ended up giving me an incredible deal on a brand-new, much higher-spec MSI laptop to make up for the trouble.
Thank you to staff for turning a stressful mistake into an absolute win. Mistakes happen, but how a company handles them is what matters—and they handled it well.”
“We easily found what we needed, for the posted price. Checkout was quick.
Last year we bought a dishwasher from the same location. The service was quick and easy.”
9AM - 6PM
23035 Douglas Ct STE 101, Sterling
Computers
“My laptop has a rare screen and required coming from the other side of the world and they went above and beyond to get me the new part and keep me informed. Wonderful experience”
“Great service here. My husband and I both had appointments for the Genius Bar. Earl did a great job helping us in getting my husband’s air pod replaced as well as his camera on his phone. He was also very helpful with the battery on my computer. It’s definitely worth having Apple care!!”
“It was a bad experience with Jacob Tadros. He provided misleading information, behaved unprofessionally, and showed no understanding of proper customer service, I have submitted a formal complaint, and I am glad that Customer Support and Store Manager William addressed the situation.
Special thanks to Abdulrahman for his professionalism and excellent service”
“I’m giving a 5 star review for the customer service we received from Marcus. Marcus helped us out with obtaining a stacking kit for our washer and dryer. Our appliances were delivered but could not be installed due to a missing stacking kit that was not sold to us at purchasing time. The third party delivery crew was not professional at all. We were very frustrated at first but luckily Marcus went out of his way to help us out. We truly appreciate his help and his effort to make the situation better.”
“Amazing experience! Was favored with excellent prompt service even without an appointment the Apple Genius quickly assessed the issue and made plan that worked flawlessly! In and out in 5 minutes literally!”
“Huge thanks to John at MiTecShop! He saved me a lot of stress by accurately diagnosing my daughter’s iPad charging issue for free. Turns out I just needed a higher wattage Apple certified charger. Honest, professional, and knowledgeable. I’ll definitely be back for any future tech needs!”
8:30AM - 5PM
19886 Ashburn Rd, Ashburn
Computers
“I got my FBI Record for a visa application processed through their ID Vetting service, and I was very impressed with the service I received! I was under a tight timeline, and when I called to check in on my application, they were super kind and responsive. Even though my mail to them was delayed, they were able to process my application very quickly and sent me a physical copy of the FBI Record on security paper [some other companies on the list of FBI-approved companies only give an electronic copy]. I definitely recommend using them if you need an official FBI record or similar services!”
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“I received very helpful information, hands-on guidance, and technical guidance for my Lenovo which involved detailed examination and assessment. Due to the computer's terminal (!) problems, I chose to buy a new Lenovo from FaTech. Vladimir provided extensive support in helping me set it up and work through installation issues. I would strongly recommend this small business -- it helps immensely to talk and work with one person and not get redirected to multiple people. Very reliable and professional!”